NEX NORFOLK - FRAMER (CUSTOM FRAMING)

NEXCOM•Norfolk, VA

About The Position

The Framer completes custom picture frames according to designs selected by customers and recommends customization options such as matting, mounting, and shadow-boxing. The role involves advising customers on frame designs, materials, services, colors, and textures; accurately measuring and assembling custom frames; and using equipment to cut and assemble frames, shadow boxes, and needlework displays. The Framer reviews completed products with customers, packages merchandise for transport, supports order and inventory processes, and maintains a clean and orderly work area while following security and tool-safety procedures. The position works under the general supervision of a designated supervisor and performs duties independently within prescribed procedures. Unusual situations or problems are referred to the supervisor. Work is reviewed for overall adequacy, effectiveness, and customer satisfaction. Other related duties may be assigned.

Requirements

One year of general experience providing knowledge of general retail and customer service, or qualifying education substitution: one year of high school education may substitute for three months of general experience, up to a high school diploma or GED substituting for one year of general experience.
Three years of specialized experience completing custom picture frames to customer-selected designs, including accurate measuring; framing paintings, pictures, glass, and mirrors; and using power and manual tools to cut and assemble wood and metal frames, mats, and glass.

Responsibilities

Assist customers in selecting custom wood and metal frame designs and explain framing services such as molding, mounting, matting, and shadow-boxing.
Measure frame dimensions accurately for custom framing of oil and canvas paintings, still pictures, glass, and mirrors.
Use on-site equipment to cut and assemble shadow boxes, frames, and needlework displays for custom orders.
Follow safeguards when handling power and manual tools used for cutting and assembling wood and metal frames, cutting mats and glass, and dispose of waste glass properly.
Identify customer needs and recommend additional framing services through suggestive selling.
Review finished products with customers to confirm that frames meet their specifications and securely repackage merchandise for transport.
Follow cash and stock security policies and procedures and keep the work area clean and orderly.
Communicate customer specifications to vendors and check the status of customer orders.
Inspect incoming merchandise for breakage or non-receipt, sign receiving reports, and advise the supervisor of major problems.
Assist customers courteously, respond to inquiries tactfully, and provide prompt and friendly service.
Demonstrate framing samples and recommend colors or textures that complement the customer's merchandise.
Take inventory of merchandise and advise the supervisor of items needed.
Refer problems or unusual situations to the supervisor and perform other related duties as assigned.