(NEX NORFOLK) SALES ASSOCIATE - MINI MART

NEXCOM • Norfolk, VA

2d

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works with the sales team to provide service that anticipates and exceeds customer expectations. The position supports the operation of the minimart, including customer service, merchandise sales and stocking, cash register transactions, inventory-related tasks, and maintaining assigned areas.

At minimarts with a Food and Beverage Convenience Bar, the associate may also open and close the bar; prepare, display, and replenish products; maintain equipment and stations; and follow food handling, dating, and temperature-monitoring procedures. Other related duties may be assigned.

Requirements

• No experience required.
• High school graduation or equivalent is preferred.

Responsibilities

• Greet and engage customers, assist with merchandise selection, suggest complementary items, and explain applicable extended warranty coverage, benefits, and prices.
• Interact professionally and helpfully with customers and coworkers, follow dress code and uniform standards, and support other sales team members.
• Learn merchandise features, setup, use, care, price points, and warranty coverage, and communicate product information to customers.
• Keep assigned areas stocked and merchandise neatly arranged; communicate stock, sales trends, customer preferences, needs, and problems to supervisors or store managers.
• Participate in department meetings and exchange ideas for improving customer service, job performance, and sales goals.
• Complete sales transactions efficiently and thank customers for their patronage.
• Perform cash register transactions accurately and according to procedures, including cash, charge, check, gift certificate, and layaway transactions, as required.
• Inform customers about upcoming sales and Navy Exchange services, and offer NEXCARD accounts while explaining account benefits.
• Learn and apply store policies and Richter Merchandising System functions, including procedures for returns, price matching, check cashing, and rain checks.
• Handle customer returns and problems tactfully and efficiently, applying store policies consistently to support customer satisfaction.
• Maintain awareness in assigned areas and provide customer service to help deter theft.
• Unpack, stage, and move merchandise; assist with displays and periodic inventories.
• Complete paperwork for merchandise and inventory movement, price adjustments, customer returns, and cash register operations accurately and completely.
• Participate in applicable commission and gainsharing sales incentive programs.
• Lift up to 25 pounds as required for customer assistance, merchandise handling, and stocking.
• At locations with a Food and Beverage Convenience Bar, open and close the bar and turn equipment and signs on or off as appropriate.
• At locations with a Food and Beverage Convenience Bar, preheat and display products in the heated merchandiser and replenish products and condiments.
• At locations with a Food and Beverage Convenience Bar, date remaining products when placing them in refrigeration and clean small wares and equipment throughout the day and at closing.
• At locations with a Food and Beverage Convenience Bar, check refrigerator and freezer temperatures at least three times daily.
• Attend initial four-hour food safety training and annual refresher training if required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED