SUPERVISORY SALES ASSOCIATE / FULL TIME

NEXCOM • Kittery, ME

5d

About The Position

As a Supervisory Sales Associate, you represent the Navy Exchange Service Command to customers and associates. You assist customers in finding products and services, support the company’s brand and reputation, and help maintain a positive and productive work environment. The role involves staying informed about merchandise and communicating product information in an educational, insightful, and professional manner. It also includes leading, training, and motivating sales associates and supporting day-to-day store operations.

The position includes customer service and sales, maintaining store appearance, processing transactions, completing paperwork and reconciliation, managing merchandise and inventory, and safeguarding cash, fixed assets, and inventory. You may help open or close locations and must be available for a variety of hours, including early mornings, evenings, weekends, and holidays. Work is typically indoors, but may be outdoors depending on the location.

Requirements

• At least 1 year of responsible experience in clerical, office, or retail sales/store work demonstrating satisfactory performance in the position.
• At least 1 year of progressively responsible retail sales experience performing duties similar to the principal work of the position.
• Demonstrated work experience or training showing the possession or potential to develop qualities of successful supervision.
• Moderate knowledge of products and merchandise and ability to provide sales associates with training documentation on product features.
• Strong interpersonal and communication skills; ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
• Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win outcomes.
• Ability to work a variety of hours, including early mornings, evenings, weekends, and holidays.
• Ability to meet the physical demands of the position, including standing for at least two consecutive hours and lifting at least 25 pounds, and up to 50 pounds in some departments.

Nice To Haves

• 1 year of lead or supervisory experience is preferred.
• College, university, or junior college study above the high school level may be substituted for experience at a rate of one-half academic year of study for 6 months of experience.
• Specialized experience may be substituted for required general experience.

Responsibilities

• Proactively engage customers, ask questions, listen to their needs, and provide premier customer service.
• Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
• Build positive, inclusive, and respectful relationships, take accountability, and contribute to a cooperative team environment.
• Maintain store appearance and know the store layout.
• Cross-sell and upsell products, recommend trends and promotions based on customer needs, and use product knowledge and company tools to explain product features and specifications.
• Process transactions using a point-of-sale system, including cash, exchanges, discounts, gift cards, credit cards, and debit cards; count cash and provide accurate change.
• Complete paperwork, reports, and reconciliation.
• Carry out inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
• Protect cash, fixed assets, and merchandise inventory.
• Provide direction on assignments, priorities, projects, merchandise, and inventory.
• Lead, train, and motivate associates; set a positive example; provide timely, professional coaching and feedback; assign work and training; and provide performance input to the Department Manager.
• Open or close locations as needed.
• Adhere to assigned work schedules and complete work assignments accurately and fully.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage beginning on day one.
• 401(k) and pension plan options.
• Paid time off accrual beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed