SUPERVISORY SALES ASSOCIATE

NEXCOM • Groton, CT

17h

About The Position

As a Supervisory Sales Associate, you represent the Navy Exchange Service Command to customers and associates. You assist customers in identifying products and services that meet their needs, promote the company’s brand, and help maintain a positive and productive work environment. The role requires staying current on merchandise and communicating product information in an educational, insightful, and professional manner.

You provide customer service and sales support, maintain store appearance, process transactions, complete paperwork and inventory tasks, and help safeguard cash, assets, and merchandise. You also provide direction, training, coaching, and feedback to sales associates, and may open or close locations. Work is typically indoors but may be outdoors depending on location. Hours may include early mornings, evenings, weekends, and holidays.

Requirements

• One year of responsible clerical, office, or retail sales/store experience demonstrating the ability to perform satisfactorily in the position.
• One year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
• Ability to demonstrate, through work experience or training, the qualities of successful supervision or potential to develop them.
• Moderate knowledge of products and merchandise, and ability to provide sales associates with training documentation on product features.
• Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math skills, including addition, subtraction, multiplication, division, calculating percentages and ratios, using a calculator, and making change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win situations.
• Enthusiastic, friendly, and energetic manner and desire to provide outstanding service.
• Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
• Ability to perform work involving constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and climbing ladders; and lifting at least 25 pounds and up to 50 pounds in some departments.

Nice To Haves

• One year of lead or supervisory experience is preferred.

Responsibilities

• Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
• Inform customers about events, promotions, mobile offers, and the STAR card.
• Provide premier customer service and build positive, inclusive, and respectful relationships.
• Maintain the appearance of the store.
• Cross-sell and upsell products, know the store layout, and recommend products and promotions based on customer needs.
• Learn product features and current trends, and use company tools and technology to provide product information.
• Process cash, exchanges, discounts, gift cards, credit cards, and debit cards using a point-of-sale system; handle cash and provide accurate change.
• Complete paperwork, reports, and reconciliations.
• Complete inventory processes, check in merchandise, ensure merchandise is accurately ticketed, and may participate in periodic inventories.
• Safeguard cash, fixed assets, and merchandise inventory.
• Direct assignments and prioritize projects, tasks, merchandise, and inventory.
• Adhere to assigned work schedules and follow through accurately and completely on assignments.
• Lead, direct, train, and motivate sales associates; provide timely, professional coaching and feedback, and provide input to the Department Manager on associate performance.
• May open and close locations.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage, with benefits beginning on the first day.
• 401(k) and pension plan options.
• Paid time off accrual beginning on the first day.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping worldwide at Navy Exchange locations.
• Competitive salary beginning at the Non-Appropriated Fund NF-01 level, depending on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed