Supervisory Associate Advocate

Internal Revenue Service•Birmingham, AL

About The Position

The Supervisory Associate Advocate is a front-line manager in the Taxpayer Advocate Service (TAS), within the Deputy National Taxpayer Advocate area. The position plans, directs, and coordinates a team responsible for resolving complex taxpayer advocacy cases. The manager establishes priorities, assigns workloads, and monitors case progress to support timely and effective resolution of taxpayer issues involving hardship or systemic IRS problems. The role applies knowledge of IRS processes and procedures to facilitate resolutions across multiple IRS operating divisions and aligns work with TAS program objectives, policies, and national priorities while managing resources to support program effectiveness. The position also performs general front-line management duties, including planning and scheduling subordinate work, evaluating performance, advising employees, participating in staffing decisions, addressing complaints and discipline, identifying training needs, and improving work processes and quality. Training is provided to help the selected employee learn and perform the duties.

Requirements

One year of specialized experience at a level equivalent to the next lower level in the normal line of progression, demonstrating required managerial skills and technical competence.
Experience building productive working relationships with internal and external stakeholders and showing awareness and sensitivity to taxpayer circumstances and concerns.
Experience assisting with tax-related issue resolution by applying established tax laws, policies, and procedures to support fair and consistent outcomes.
Experience applying and following established policies, procedures, and guidelines in a structured organization.
Experience collaborating on projects or initiatives involving coordination across teams or functional areas.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the announcement closing date or applicable cut-off date.
Must satisfy the stated probationary-period requirements, including a one-year supervisory or managerial probationary period unless already completed.
Must obtain and use a Government-issued charge card for business-related travel.

Responsibilities

Plan work, set short-term priorities, and prepare schedules for completion of subordinate work.
Assign work based on priorities, assignment difficulty and requirements, and employee capabilities.
Evaluate subordinate performance and recommend recognition or disciplinary action as appropriate.
Advise, counsel, and instruct employees on work and administrative matters.
Interview candidates and recommend appointments, promotions, or reassignments.
Hear and resolve employee complaints, referring group grievances and serious unresolved complaints as appropriate.
Apply minor disciplinary measures and recommend other action in more serious cases.
Identify employee development and training needs and provide or arrange training.
Initiate improvements to production, work processes, and work quality.
Plan, direct, and coordinate a team responsible for resolving complex taxpayer advocacy cases.
Establish priorities, assign workloads, and monitor case progress to support timely resolution of taxpayer issues involving hardship or systemic IRS problems.
Apply knowledge of IRS processes and procedures to facilitate case resolution across multiple IRS operating divisions.
Align work with TAS program objectives, policies, and national priorities, and manage resources to support program effectiveness.