SUPERVISORY SALES ASSOCIATE Full-Time; Beer, Wine & Spirits Store

NEXCOM • Newport, RI

4d

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates, provide customer service, and help customers identify products and services that meet their needs. You contribute to a positive and productive work environment by leading, training, and supporting sales associates. You are expected to maintain current product knowledge and communicate the company’s purpose in an educational, insightful, and professional manner.

The role includes customer service and sales, maintaining store appearance, operating a point-of-sale system, handling cash and transactions, completing paperwork and reconciliations, and managing merchandise and inventory processes. You are responsible for the security of cash, fixed assets, and merchandise inventory. You provide direction on assignments, prioritize tasks, and may open or close the location. Work is typically indoors but may be outdoors depending on location. A variety of hours may be required, including early mornings, evenings, weekends, and holidays.

Requirements

• At least 1 year of responsible experience in clerical office work or retail sales/store work, demonstrating the ability to perform satisfactorily in the position.
• At least 1 year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
• Basic math skills, including addition, subtraction, multiplication, division, percentages, and ratios; ability to use a calculator and make change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win situations.
• Ability to demonstrate or develop the qualities needed for successful supervision through work experience or training.
• Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
• Ability to occasionally stoop, kneel, crouch, and climb ladders; vision abilities include close vision, color vision, depth perception, and adjusting focus.
• Ability to lift at least 25 pounds and up to 50 pounds in some departments.
• Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

• 1 year of lead or supervisory experience is preferred.
• Moderate knowledge of products and merchandise.

Responsibilities

• Proactively engage with customers, ask questions, listen to their needs, and provide premier customer service.
• Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
• Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
• Maintain store appearance and knowledge of the store layout.
• Cross-sell and upsell products, and recommend products and promotions based on customers’ needs.
• Learn product features and trends, and use company tools and technology to provide product information.
• Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and provide accurate change.
• Complete paperwork, reports, and reconciliations.
• Complete inventory processes, check in merchandise, ensure accurate ticketing, and participate in periodic inventories as needed.
• Maintain the security of cash, fixed assets, and merchandise inventory.
• Direct assignments, prioritize projects and tasks, and manage merchandise and inventory.
• Adhere to the assigned work schedule and follow through accurately and completely on assignments.
• Lead, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
• Assign work and provide training to sales associates, and provide input to the Department Manager on associate performance.
• Open or close locations as needed.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage.
• 401(k) and pension plan options.
• Paid time off accrual beginning on the first day.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed