SUPERVISORY SALES ASSOCIATE - HOUSEWARES

NEXCOM•Norfolk, VA

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates, support the company’s brand and reputation, assist customers in finding products and services, and help maintain a positive and productive work environment. You are expected to stay current on merchandise and communicate product information in an educational, insightful, and professional manner while providing friendly, customer-focused service. The role combines customer service, sales, store organization, inventory and cash-handling responsibilities with team leadership. You will direct, train, and motivate sales associates; provide coaching and feedback; assign and prioritize work; and provide input to the Department Manager on associate performance. The position may include opening or closing locations. Work is typically performed indoors, though outdoor assignments may occur depending on location. The position requires a variety of work hours, potentially including early mornings, evenings, weekends, and holidays, and includes substantial standing and movement as well as occasional lifting and ladder use.

Requirements

Required: 1–2 years of retail or relevant work experience.
Required: 1 year of responsible clerical office or retail sales store experience demonstrating satisfactory performance in the position’s work.
Required: 1 year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
Moderate knowledge of products or merchandise and ability to provide sales associates with training documentation on product features.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Basic math skills, including addition, subtraction, multiplication, division, calculating percentages and ratios, using a calculator, and making change in American monetary units.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win outcomes.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Physical ability to stand for at least two consecutive hours; move, talk, hear, reach, and grab; occasionally stoop, kneel, crouch, and climb ladders; and lift at least 25 pounds and up to 50 pounds in some departments.
Vision abilities including close vision, color vision, depth perception, and ability to adjust focus.
College, university, or junior college study above high school may substitute for experience at one-half academic year of study for six months of experience. At any level, specialized experience may substitute for required general experience.
Candidates must demonstrate through work experience or training that they possess or have the potential to develop qualities of successful supervision.

Nice To Haves

1 year of lead or supervisory experience preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance and know the store layout.
Cross-sell and upsell products, suggest merchandise based on customer needs and current trends, and communicate product features and specifications using company tools and technology.
Operate a point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately and return correct change.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, ensure merchandise is properly checked in and accurately ticketed, and potentially participate in periodic inventories.
Safeguard cash, fixed assets, and merchandise inventory.
Provide direction on assignments, prioritize projects and tasks, and manage merchandise and inventory.
Follow the assigned work schedule and accurately complete work assignments.
Direct, train, and motivate associates; provide coaching and feedback professionally and on time; assign work and training to sales associates; and provide input to the Department Manager on associate performance.
Potentially open and close locations.
Perform other duties as assigned.