SUPERVISORY SALES ASSOCIATE Full-Time Softlines

NEXCOM • Newport, RI

2h

About The Position

As a Supervisory Sales Associate, you will represent the company to associates and customers, promote its brand and image, assist customers in identifying products and services that meet their needs, and help create a positive and productive work environment. You will stay current on merchandise and communicate product information in an educational, insightful, and professional manner. The role calls for an outgoing, service-oriented approach and a desire to make a positive impact on the organization.

You will provide customer service and sales support, maintain the store’s appearance, handle transactions and paperwork, and complete inventory processes. You will also provide leadership to sales associates by directing and prioritizing work, training and motivating team members, and providing timely, professional coaching and feedback. The position may include opening or closing locations and other assigned duties.

Requirements

• One year of responsible experience in clerical office or retail sales/store work, with demonstrated ability to perform satisfactorily in the position.
• One year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
• Demonstrated work experience or training showing the qualities of successful supervision or potential to develop them.
• Moderate knowledge of products and merchandise, and ability to provide sales associates with product-feature training documentation.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with customers, peers, and management, and to communicate on the telephone using proper etiquette.
• Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win situations.
• Enthusiastic, friendly, energetic approach and desire to provide outstanding service.
• Ability to meet the physical demands of the position, including constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
• Availability to work a variety of hours, including early mornings, evenings, weekends, and holidays.
• College, university, or junior-college study above the high school level may substitute at a rate of one-half academic year of study for six months of experience; specialized experience may substitute for required general experience.

Nice To Haves

• One year of lead or supervisory experience is preferred.

Responsibilities

• Proactively engage customers, listen to their needs, direct them to merchandise, and inform them about events, promotions, mobile offers, and the STAR card.
• Provide premier customer service and build positive, inclusive, respectful relationships while taking accountability for actions and outcomes.
• Maintain store appearance and know the store layout.
• Cross-sell and upsell products, suggest merchandise based on customer needs, and stay informed about current trends, promotions, and product features.
• Use company tools and technology to provide customers with product knowledge and specifications.
• Operate a point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash, count money, and return accurate change.
• Complete required paperwork, reports, and reconciliations.
• Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
• Protect cash, fixed assets, and merchandise inventory.
• Provide direction on assignments, prioritize projects and tasks, and manage merchandise and inventory.
• Follow assigned work schedules and complete work assignments accurately and fully.
• Lead, direct, train, and motivate sales associates; set a positive example and provide timely, professional coaching and feedback.
• Provide work assignments and training to sales associates and give the Department Manager input on associate performance.
• Open or close locations as needed.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage beginning on day one.
• 401(k) and pension plan options.
• Paid time off accrual beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed