SUPERVISORY SALES ASSOCIATE - SOFTLINES (FULL-TIME)

NEXCOM•Green Landing, MD

About The Position

The Supervisory Sales Associate represents the Navy Exchange Service Command to customers and associates by providing customer service, promoting merchandise and services, and supporting a positive and productive work environment. The role includes assisting customers in identifying products that meet their needs, maintaining current product knowledge, and communicating the organization’s purpose in an educational, insightful, and professional manner. The position also provides leadership to sales associates through direction, training, coaching, and feedback. The associate supports store appearance, sales activities, cash handling, paperwork, inventory processes, and the security of cash, fixed assets, and merchandise. The role may include opening or closing locations and performing other assigned duties.

Requirements

At least 1 year of responsible clerical office or retail sales store experience demonstrating the ability to perform satisfactorily in the position.
At least 1 year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
Moderate knowledge of products or merchandise.
Ability to provide sales associates with training or documentation on product features.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic arithmetic skills, including addition, subtraction, multiplication, division, calculating percentages and ratios, using a calculator, and making change in American monetary units.
Ability to multitask, remain attentive to customers, and be flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win outcomes.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Enthusiastic, friendly, and energetic demeanor and a desire to provide outstanding service.
Ability to perform work involving constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.

Nice To Haves

1 year of lead or supervisory experience is preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and provide premier customer service.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance.
Cross-sell and upsell products, know the store layout, and recommend trends and promotions suited to individual customer needs.
Learn product features and use company tools and technology to provide accurate product knowledge and specifications.
Process cash exchanges, discounts, gift cards, credit cards, and debit cards through a point-of-sale system; handle cash and provide accurate change.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, check in merchandise, ensure items are accurately ticketed, and participate in periodic inventories as needed.
Protect cash, fixed assets, and merchandise inventory.
Provide direction on assignments, prioritize tasks and projects, and manage merchandise and inventory.
Follow the assigned work schedule and complete work assignments accurately and fully.
Direct, train, and motivate sales associates; set a positive example and provide timely, professional coaching and feedback.
Assign work and provide training to sales associates, and give the Department Manager input on associate performance.
Open or close locations as needed.
Perform other duties as assigned.