SUPERVISORY SALES ASSOCIATE

NEXCOM • Groton, CT

1d

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates, promote its brand, and help build a reputation for valuing customers and their opinions. You assist customers in identifying products and services that meet their needs, and help create a positive, productive work environment for associates. You are expected to remain knowledgeable about products and communicate the company’s purpose in an educational, insightful, and professional manner.

The role includes customer service, sales, store organization, inventory and cash responsibilities, and providing leadership to sales associates. You may open or close locations and perform other duties as assigned. Work is typically indoors, though outdoor assignments may occur depending on location. Hours may include early mornings, evenings, weekends, and holidays.

Requirements

• 1 year of responsible experience in clerical, office, or retail sales store work, demonstrating the ability to perform satisfactorily in the position.
• 1 year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
• Moderate knowledge of products and merchandise.
• Ability to provide sales associates with training documentation on product features.
• Strong interpersonal and communication skills; ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
• Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win outcomes.
• Ability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.
• Ability to perform work involving constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
• Ability to meet the position’s vision requirements: close vision, color vision, depth perception, and ability to adjust focus.
• Must demonstrate through work experience or training the possession or potential to develop qualities of successful supervision.

Nice To Haves

• 1 year of lead or supervisory experience is preferred.
• College, university, or junior college study above the high school level may substitute for experience at a rate of one-half academic year of study for 6 months of experience. Specialized experience may substitute for required general experience.

Responsibilities

• Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
• Inform customers about upcoming events, promotions, mobile offers, and the STAR card; provide premier customer service and build positive, inclusive, respectful relationships.
• Maintain the appearance and organization of the store.
• Cross-sell and upsell products, understand the store layout, and recommend products, trends, and promotions based on customers’ needs.
• Learn product features and trends and use company tools and technology to provide customers with product information and specifications.
• Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and provide accurate change.
• Complete paperwork, reports, and reconciliation.
• Complete inventory processes, ensure merchandise is checked in and accurately ticketed, and participate in periodic inventories as needed.
• Protect cash, fixed assets, and merchandise inventory.
• Direct assignments, prioritize projects and tasks, and manage merchandise and inventory.
• Follow assigned work schedules and complete work assignments accurately and fully.
• Lead, direct, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
• Provide work assignments and training to sales associates and give the Department Manager input on associate performance.
• Open or close locations as needed.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage beginning on day one.
• 401(k) and pension plan options.
• Paid time off accrual beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed