SUPERVISORY SALES ASSOCIATE (Student Store)

NEXCOM•Goose Creek, SC

22h

About The Position

The Supervisory Sales Associate serves customers and associates as a representative of the company, helping customers identify products and services that meet their needs while supporting a positive, productive team environment. The role involves providing knowledgeable and professional customer service, maintaining store presentation, supporting sales, processing transactions, and handling merchandise and inventory. The associate also provides day-to-day direction, training, coaching, and feedback to sales associates, and may open or close locations.

Requirements

One to two years of retail or relevant work experience required.
One year of responsible clerical, office, or retail sales/store experience demonstrating the ability to perform satisfactorily in the position.
One year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
Moderate knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, division, calculating percentages and ratios, using a calculator, and making change in American monetary units.
Ability to multitask, remain attentive to customers, and adapt to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win outcomes.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Demonstrated supervisory potential through work experience or training.
Available to work varied hours, which may include early mornings, evenings, weekends, and holidays.
Able to perform duties involving constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
Able to occasionally stoop, kneel, crouch, and climb ladders.
Able to lift at least 25 pounds and up to 50 pounds in some departments.
College, university, or junior-college study above the high school level may substitute for experience at a rate of one-half academic year of study for six months of experience; specialized experience may substitute for required general experience.

Nice To Haves

One year of lead or supervisory experience preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and provide premier customer service.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance and know the store layout.
Cross-sell and upsell products; recommend trends and promotions suited to customer needs.
Learn product features and use company tools and technology to provide accurate product information.
Process sales through a point-of-sale system, including cash, exchanges, discounts, gift cards, and credit and debit card transactions; handle cash and provide accurate change.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, check in merchandise, ensure accurate ticketing, and participate in periodic inventories as needed.
Protect cash, fixed assets, and merchandise inventory.
Direct work assignments, prioritize tasks and projects, and manage merchandise and inventory.
Adhere to assigned work schedules and complete assignments accurately and fully.
Lead, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
Provide work assignments, direction, and training to sales associates and provide input to the Department Manager on associate performance.
Open or close locations as needed.
Perform other duties as assigned.