SUPERVISORY SALES ASSOCIATE

NEXCOM • Belle Chasse, LA

22h • Onsite

About The Position

The Supervisory Sales Associate represents the company to customers and associates, supports the company’s brand and reputation, and helps customers identify products and services that meet their needs. The role provides customer service and product information while helping maintain a positive, productive, inclusive, and respectful work environment. It also provides day-to-day leadership to sales associates through direction, training, coaching, and feedback.

The position supports store organization, sales, merchandise and inventory processes, cash handling, and accurate completion of paperwork and reports. The associate may open or close locations and is responsible for the security of cash, fixed assets, and merchandise inventory. Work is typically performed indoors, though outdoor assignments may occur depending on location. The schedule may include early mornings, evenings, weekends, and holidays.

Requirements

• At least 1 year of responsible clerical, office, or retail sales/store experience demonstrating satisfactory performance in the position’s work.
• At least 1 year of progressively responsible retail sales experience performing duties similar to the principal work of the position.
• Ability to demonstrate, through work experience or training, the qualities of successful supervision or potential to develop them.
• Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
• Ability to communicate by telephone with proper etiquette.
• Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win situations.
• Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
• Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
• Ability to move, talk, hear, reach, grab, and stand for at least two consecutive hours.
• Ability to occasionally stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and ability to adjust focus.
• Ability to lift at least 25 pounds and up to 50 pounds in some departments.

Nice To Haves

• 1 year of lead or supervisory experience preferred.
• Moderate knowledge of products and merchandise.

Responsibilities

• Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
• Inform customers about events, promotions, mobile offers, and the STAR card, and provide premier customer service.
• Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
• Maintain store appearance and knowledge of the store layout.
• Cross-sell and upsell products and recommend trends and promotions based on individual customer needs.
• Learn product features and use company tools and technology to provide customers with product information and specifications.
• Use the point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
• Complete paperwork, reports, and reconciliation.
• Complete inventory processes, check in merchandise, ensure accurate ticketing, and potentially participate in periodic inventories.
• Protect cash, fixed assets, and merchandise inventory.
• Direct work assignments, prioritize projects and tasks, and manage merchandise and inventory.
• Adhere to the assigned work schedule and follow through accurately and completely on assignments.
• Lead, direct, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
• Provide work assignments and training to sales associates and provide input to the Department Manager on associate performance.
• Open or close locations as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed