SUPERVISORY SALES ASSOCIATE, FULL-TIME/CONSUMABLES

NEXCOM • North Chicago, IL

8h

About The Position

As a Supervisory Sales Associate, you serve as a representative of the company to customers and associates. You assist customers in identifying products and services that meet their needs while helping maintain a positive, productive work environment. You stay current on products and communicate product information in an educational, insightful, and professional manner. The role includes leading, training, and motivating sales associates; supporting sales, customer service, store appearance, inventory, and cash-handling activities; and providing direction on work assignments. The position may include opening or closing locations and other duties as assigned.

The work is typically performed indoors, but may be outdoors depending on location. The position requires availability for varied hours, potentially including early mornings, evenings, weekends, and holidays. It involves frequent movement and standing, occasional stooping, kneeling, crouching, and ladder climbing, and lifting at least 25 pounds and up to 50 pounds in some departments. Applicants must be U.S. citizens or have lived in the U.S. for three years.

Requirements

• At least 1 year of responsible experience in clerical, office, or retail sales/store work demonstrating satisfactory performance.
• At least 1 year of progressively responsible retail sales experience performing duties similar to the principal work of the position.
• Candidates must demonstrate through work experience or training that they possess, or have the potential to develop, qualities of successful supervision.
• Moderate knowledge of products and merchandise, including the ability to provide sales associates with training documentation on product features.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette.
• Basic math skills, including addition, subtraction, multiplication, division, percentages, and ratios; ability to use a calculator and make change in U.S. currency.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to defuse escalated exchanges and create win-win outcomes.
• Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
• Ability to meet the physical demands of the position, including standing for at least two consecutive hours, frequent movement, reaching, grabbing, and lifting at least 25 pounds and up to 50 pounds in some departments.
• Available to work varied hours, which may include early mornings, evenings, weekends, and holidays.
• Must be a U.S. citizen or have lived in the U.S. for three years.

Nice To Haves

• 1 year of lead or supervisory experience is preferred.

Responsibilities

• Proactively engage customers, ask questions, listen to their needs, and provide premier customer service.
• Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
• Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
• Maintain store appearance and knowledge of the store layout.
• Cross-sell and upsell products and suggest products, trends, and promotions based on individual customer needs.
• Learn product features and use company tools and technology to provide customers with product knowledge and specifications.
• Operate a point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately and return correct change.
• Complete paperwork, reports, and reconciliations.
• Complete inventory processes, ensure merchandise is properly checked in and accurately ticketed, and participate in periodic inventories as needed.
• Protect cash, fixed assets, and merchandise inventory.
• Provide direction on assignments, prioritize projects and tasks, and manage merchandise and inventory.
• Adhere to the assigned work schedule and complete work assignments accurately and fully.
• Lead, train, and motivate associates and set a positive example.
• Provide timely, professional coaching and feedback.
• Assign work and provide training to sales associates; provide input to the Department Manager on associate performance.
• Open or close locations as needed.
• Perform other duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage beginning on day one.
• 401(k) and pension plan options.
• Paid time off accrual beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed