Supervisory Mobility Transportation Specialist

Veterans Health Administration • Prescott, AZ

6d • Onsite

About The Position

The Supervisory Mobility Transportation Specialist manages the facility’s Veterans Transportation Program (VTP), Veterans Transportation System (VTS), and Beneficiary Travel (BT) activities, ensuring processes comply with regulatory guidance and that services are effective. The role oversees transportation support for Veterans who need assistance traveling to VA health care facilities and authorized non-VA appointments within the Medical Center’s catchment area. It manages demand against available resources and coordinates travel through facility transportation resources, mileage reimbursement, and contracted transportation modes.

The position plans, develops, evaluates, markets, and directs administrative activities for transportation programs serving Veterans, active-duty servicemembers, caregivers, and others in metropolitan, rural, and remote rural areas. Particular attention is given to people who are disabled, frail, elderly, or receiving life-dependent treatments. The Mobility Manager completes a Needs, Resources and Stakeholders Assessment with the VTP Board of Directors, Veterans, and community stakeholders; evaluates and improves management methods and procedures; and works with community transit authorities to develop Memorandums of Understanding for collaborative relationships with local and regional recipients of VTCLI grants.

The position is based at a VA Medical Center in Prescott. It follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule, is not eligible for telework, and is not a virtual position. Work is primarily sedentary in an adequately lighted, climate-controlled VA Medical Center office, with periodic travel and some slight physical effort. Relocation or recruitment incentives may be authorized for highly qualified candidates. The announcement describes a streamlined hiring process and states that selected applicants should be prepared to onboard within 30 days after the announcement closes.

Requirements

• U.S. citizenship is required.
• Meet the GS-11 time-in-grade requirement, if applicable: 52 weeks at GS-09 in Federal service.
• Meet the qualification requirement through one year of specialized experience equivalent to at least GS-09, qualifying graduate education, or an eligible combination of education and experience.
• Specialized experience includes analyzing and evaluating information for efficient and effective VTP operations; serving as a subject matter expert on VA ride-scheduling software and applications; evaluating transportation improvements, including timeliness and supply and demand for resources and routes; and knowledge of Beneficiary Travel CDW-Behavioral Tools/Audit policy and Special Mode policy and procedures.
• Qualifying education may include a Ph.D. or equivalent doctoral degree, three full academic years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related, in a relevant field.
• Relevant fields of study include accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or another field related to the position.
• Complete the application, assessment, and questionnaire; answer every item in the Supervisory Situational Judgment Test.
• Meet pre-employment requirements, including applicable fingerprinting and background checks, credentialing, and medical examination.
• Register with Selective Service if required.
• Participate in the seasonal influenza vaccination program as a VA health care personnel employee.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Periodic travel is required.

Nice To Haves

• Highly qualified candidates may be considered for a recruitment or relocation incentive.

Responsibilities

• Manage the facility’s Veterans Transportation Program and Veterans Transportation System, including VTS drivers and motor vehicle operators.
• Ensure transportation processes comply with regulatory guidance and support program effectiveness.
• Provide safe, reliable transportation for Veterans traveling to VA health care facilities and authorized non-VA appointments within the Medical Center’s catchment area.
• Manage transportation demand against available resources to improve access to medical care through the Medical Center’s transportation resources.
• Coordinate Beneficiary Travel for eligible enrollees through mileage reimbursement and contracted travel modes.
• Plan, develop, evaluate, market, and direct administrative activities for transportation programs serving Veterans, active-duty servicemembers, caregivers, and others in metropolitan, rural, and remote rural areas.
• Complete the Needs, Resources and Stakeholders Assessment in collaboration with the VTP Board of Directors, Veterans, and community stakeholders.
• Analyze, evaluate, advise on, and improve work methods, procedures, organizational arrangements, manpower utilization, work assignments, delegation of authority, management controls, and information and documentation systems.
• Conduct outreach to community transit authorities and develop Memorandums of Understanding with local and regional recipients of VTCLI grants.
• Oversee VTS and BT activities that include patient transport, special mode travel, mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefit eligibility depends on position type.
• Eligible selected applicants may request and receive approved credit for prior work or military service toward annual leave accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed