Supervisory Mobility Transportation Specialist

Veterans Health Administration • Coatesville, PA

2d • Onsite

About The Position

This position manages the Veterans Transportation Program at the Veterans Medical Center in Coatsville, Pennsylvania. The program provides safe, reliable transportation for Veterans who need assistance traveling to VA health care facilities and authorized non-VA health care appointments within the Medical Center’s catchment area. The role arranges travel for eligible enrollees through mileage reimbursement and contracted transportation modes, and oversees administrative activities for transportation programs serving Veterans, active-duty service members, caregivers, and others in metropolitan, rural, and remote rural areas. Particular attention is given to people who are disabled, frail, elderly, or receiving life-dependent treatments.

The position conducts studies of efficiency and productivity, recommends improvements to work methods and procedures, identifies resources needed to support program operations, and manages the transportation budget. It advises Medical Center management on budget and transportation matters and serves as Contracting Officer Representative for transportation contracts. The role also builds outreach with community transit authorities and coordinates recurring and nonrecurring performance reports and management briefings.

This is a supervisory position with responsibility for setting staff guidelines and performance expectations, evaluating performance, advising and counseling employees, resolving minor complaints and grievances, approving or disapproving leave requests, and adjusting work procedures to address workload. The incumbent ensures transportation staff maintain the licenses, certifications, and training appropriate to their positions. The work is primarily sedentary in an adequately lighted, climate-controlled VA Medical Center office, with periodic travel and some slight physical effort. The position is not virtual; the employee must live within or be willing to relocate within commuting distance of the duty location. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• U.S. citizenship.
• At least one year of specialized experience equivalent to at least the GS-9 grade level in Federal service, including knowledge of transportation functions and experience in or related to the work of the position.
• Specialized experience must include fleet management and/or common carrier transportation; planning and directing transportation administrative activities; prioritizing program resources when conflicts arise; analyzing and evaluating information related to efficient and effective transportation program operations; and providing leadership, supervision, instruction, or counsel to employees.
• Alternatively, successful completion of a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M. in a qualifying field such as accounting, business, economics, engineering, finance, industrial management, statistics, traffic management, transportation, or motor mechanics.
• Alternatively, a qualifying combination of graduate education beyond the second year and specialized experience may meet the experience requirement.
• Education used to qualify must demonstrate the knowledge, skills, and abilities needed for the work; transcripts are required when qualifying based in whole or in part on education.
• Experience must be documented with job title, duties, start and end month and year, and hours worked per week.
• Complete the application, assessment, and questionnaire, including every item in the Supervisory Situational Judgment Test.
• Register with the Selective Service if applicable to males born after December 31, 1959.
• Meet background and security investigation requirements and complete online onboarding and acceptable identity-document requirements.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
• Serve a one-year probationary period.
• Be able to travel periodically.
• Live within or be willing to relocate within commuting distance of the duty location.

Responsibilities

• Manage the facility’s Veterans Transportation Program, providing safe and reliable transportation to Veterans traveling to VA and authorized non-VA health care appointments.
• Arrange travel for eligible enrollees through mileage reimbursement and contracted transportation modes.
• Plan, develop, evaluate, market, and direct transportation-related administrative activities for Veterans, active-duty service members, caregivers, and others in metropolitan and rural or remote areas.
• Conduct complex and special studies of efficiency and productivity and recommend improvements to work methods and procedures.
• Identify staffing, funding, equipment, and facility resources needed to support program operations.
• Manage the transportation budget, analyze organizational budgets, and advise Medical Center management on critical budget areas and transportation program matters.
• Serve as Contracting Officer Representative for common carrier, special mode, ambulance, and air ambulance transportation contracts.
• Conduct outreach to community transit authorities.
• Coordinate recurring monthly, quarterly, and annual performance improvement reports, management briefings, summaries, and nonrecurring reports.
• Ensure performance measures and standards issued by accrediting, regulatory, and higher agency authorities are met.
• Set staff guidelines and performance expectations; observe and evaluate employee performance; advise, counsel, and instruct employees on work and administrative matters; resolve minor complaints and grievances; review leave requests; and adjust work procedures according to workload.
• Ensure transportation staff obtain and maintain appropriate licenses, certifications, and training.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package is available to eligible employees and their families.
• Selected applicants may request credit for prior work or military service when determining annual leave accrual; approval is required and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed