Supervisory Mobility Transportation Specialist

Veterans Health Administration•New Orleans, LA

11h•Onsite

About The Position

The incumbent serves as a Supervisory Mobility Transportation Specialist and Mobility Manager, managing all Veterans Transportation System (VTS) and Beneficiary Travel (BT) Program activities. These include patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. The position manages the facility’s Veterans Transportation Program, providing safe and reliable travel for Veterans to VA health care facilities and authorized non-VA appointments within the Medical Center’s catchment area. It arranges transportation for eligible enrollees through mileage reimbursement and contracted travel modes, and oversees transportation programs serving Veterans, active duty service members, caregivers, and others in metropolitan and rural or remote areas, particularly people who are disabled, frail, elderly, or receiving life-dependent treatments. The position conducts studies of program efficiency and productivity, recommends improvements to work methods and procedures, identifies staffing, funding, equipment, and facility needs, and manages the transportation budget. It advises Medical Center management on budgets and transportation program matters and serves as Contracting Officer Representative for transportation contracts. The role also coordinates community outreach, prepares recurring and special performance and management reports, and ensures compliance with measures and standards set by accrediting, regulatory, and higher agency authorities. The incumbent performs the full range of supervisory duties, including setting staff guidelines and performance expectations; observing and evaluating performance; advising, counseling, and instructing employees; resolving minor complaints and grievances; reviewing leave requests; and adjusting work procedures to workload. The incumbent ensures transportation staff maintain appropriate licenses, certifications, and training. Other related duties may be assigned. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., subject to change based on facility needs. Telework may be authorized, with eligibility discussed during the interview. This is not a virtual position. Periodic travel is required. Work is primarily sedentary and typically performed in a lighted, climate-controlled office within a VA Medical Center; some slight physical effort may be required.

Requirements

U.S. citizenship.
Selective Service registration for males born after December 31, 1959.
Successful completion of a background/security investigation and the required online onboarding process.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
For current or former Federal employees subject to the requirement, 52 weeks at GS-09 to qualify for GS-11.
At least one year of specialized experience equivalent to GS-09, including knowledge of transportation functions and experience in fleet management and/or common carrier transportation; planning and directing transportation administration; prioritizing program resources when conflicts arise; analyzing and evaluating information about efficient and effective transportation program operations; and providing leadership, supervision, instruction, or counsel to employees. Alternatively, applicants may qualify through the stated graduate education or combined education-and-experience options.
Experience must be documented on the resume with job title, duties, start and end month and year, and hours worked per week.
Provide transcripts when using education to qualify; qualifying education must be from an appropriately accredited institution.
Periodic travel is required.

Responsibilities

Manage all Veterans Transportation System and Beneficiary Travel Program activities, including patient transport, Special Mode Travel, mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.
Manage the facility Veterans Transportation Program and provide safe, reliable transportation to Veterans traveling to VA facilities and authorized non-VA health care appointments within the Medical Center catchment area.
Arrange travel for eligible enrollees through mileage reimbursement and contracted transportation modes.
Plan, develop, evaluate, market, and direct administrative transportation activities serving Veterans, active duty service members, caregivers, and others in metropolitan, rural, and remote rural areas.
Conduct studies of efficiency and productivity and recommend changes or improvements to work methods and procedures.
Identify staffing, funding, equipment, and facility resources needed to support program operations.
Manage the transportation budget, analyze organizational budgets, and advise Medical Center management on budget and transportation program matters.
Serve as Contracting Officer Representative for common carrier, special mode, ambulance, and air ambulance transportation contracts.
Conduct outreach to community transit authorities.
Coordinate recurring monthly, quarterly, and annual performance improvement reports, management briefings, summaries, and nonrecurring reports.
Ensure performance measures and standards established by accrediting, regulatory, and higher agency authorities are met.
Perform supervisory duties, including setting expectations, evaluating performance, advising and instructing employees, resolving minor complaints and grievances, reviewing leave requests, and adjusting work procedures to workload.
Ensure transportation staff obtain and maintain appropriate licenses, certifications, and training.
Perform other related duties as assigned.