Supervisory Mobility Transportation Specialist

Veterans Health Administration • Oklahoma City, OK

2d

About The Position

This position serves at the Oklahoma City VA Medical Center and reports to the Associate Directors Office. It manages Veterans Transportation Service (VTS) and Beneficiary Travel (BT) program activities, including patient transportation, Special Mode Travel (SMT), and mileage reimbursement claims. The position supervises and ensures that VTS and BT processes comply with regulatory guidance.

The role manages transportation services for patients, caregivers, and others in metropolitan and rural or remote areas, with particular attention to people who are disabled, frail, elderly, or receiving life-dependent treatments. It oversees transportation contracts, travel reimbursement and eligibility decisions, resource use, community partnerships, program policy and procedures, and the Vet Ride System. It also performs administrative and program-support work and helps ensure facility operations meet accrediting-organization standards.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position may be authorized for ad hoc telework; eligibility will be discussed during the interview process. The work is primarily sedentary, typically in a lighted, climate-controlled VA Medical Center office, with periodic travel and some slight physical effort potentially required.

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants are subject to a background/security investigation and must complete online onboarding and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one-year probationary period or two-year trial period is required, as applicable.
• Applicants must meet applicable time-in-grade requirements: 52 weeks at GS-07 for GS-09 consideration or 52 weeks at GS-09 for GS-11 consideration.
• Must meet the Individual Occupational Requirement through qualifying undergraduate or graduate study in a related field, or specialized experience demonstrating knowledge of the transportation function.
• For GS-09, one year of specialized experience equivalent to GS-07 is required, or qualifying related graduate education, or a qualifying combination of education and experience. Specialized experience examples include fleet management or common-carrier transportation; planning and directing transportation administrative activities; prioritizing program resources; analyzing transportation program operations; and providing leadership and instruction to subordinates.
• For GS-11, one year of specialized experience equivalent to GS-09 is required, or qualifying related doctoral-level graduate education, or a qualifying combination of education and experience. Specialized experience examples include fleet management or common-carrier transportation; planning and directing transportation administrative activities; prioritizing program resources; analyzing transportation program operations; and providing leadership and instruction to subordinates.
• Experience must be clearly indicated in the resume. Transcripts are required when education is used to qualify.
• The position is rated on Administration and Management, Budget Administration, Communication, Compliance, Customer Service, and Planning and Evaluating competencies.
• Periodic travel is required.

Responsibilities

• Manage and direct transportation program services and administrative activities for patients, caregivers, and others in metropolitan, rural, and remote areas.
• Adjudicate mileage, lodging, meals, common-carrier, and Special Mode Travel reimbursement requests; determine eligibility and process payments for eligible Veterans.
• Administer transportation-related contracts and arrange pre-approved transportation solutions, including Special Mode Travel when requested by the facility.
• Manage demand against available resources to increase access to medical care through the Medical Center’s transportation resources.
• Develop procedures and systems to establish, operate, and assess administrative control systems, work methods, organizations, workforce use, work assignments, delegation, management controls, and information and documentation systems.
• Coordinate with VA offices, government transportation agencies, community providers, Veterans Service Organizations, nonprofits, grantees, and other community stakeholders to develop transportation options for Veterans.
• Serve as local administrator of the Vet Ride System and grant delegated access rights to facility staff.
• Collaborate with local service providers to address Veterans’ transportation needs and maintain working relationships with relevant agencies, organizations, stakeholders, and community groups.
• Work with Medical Center services including the Business Office, Fleet Management, Medicine, Social Work, Nursing, Voluntary Service, Primary Care, Mental Health, Homeless, and Rehabilitation services.
• Complete a Needs, Resources and Stakeholders Assessment with the VTP Board of Directors, other services, Veterans, and community stakeholders.
• Use the assessment to develop a Three Year Developmental Business Plan for submission to the Board of Directors and Program Office to seek funding after Program Office approval.
• Formulate, interpret, and implement transportation program policies and procedures across facility programs.
• Manage appropriate use of the Vet Ride System, including its Administrative Portal, Veteran Trip Request Portal, Third Party Contractor Portal, and Special Mode Tracker Module, and ensure authorized staff comply with security and compliance measures.
• Perform management and program-support work such as planning, program evaluation, training administration, correspondence control, liaison work, special projects, and board or committee-related work.
• Ensure facility operations comply with standards of accrediting organizations.

Benefits

• Federal employees receive a comprehensive benefits package, with benefits available to employees and their families; specific eligibility depends on position type.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed