Supervisory Mobility Transportation Specialist - Mobility Manager

Veterans Health Administration • Sioux Falls, SD

1d • Onsite

About The Position

The incumbent serves as a Supervisory Mobility Transportation Specialist and Mobility Manager, managing the facility’s Veteran Transportation System (VTS) and Beneficiary Travel (BT) Program. These programs provide safe and reliable transportation to Veterans who need assistance traveling to and from VA health care facilities and authorized non-VA appointments within the Medical Center’s catchment area. Activities include patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common-carrier transportation.

The position oversees compliance with regulatory guidance and program effectiveness, and serves as Contracting Officer Representative for transportation contracts, including common-carrier, special-mode, ambulance, and air-ambulance services. The incumbent works with state Veterans and transportation agencies and local transportation providers to expand transportation networks and improve Veterans’ access to care. The role also plans and directs transportation-related administrative programs for Veterans, active-duty service members, caregivers, and others in metropolitan and rural or remote areas, with particular attention to people who are disabled, frail, elderly, or receiving life-dependent treatments.

The position manages program resources and budgets, evaluates operational effectiveness, conducts studies and recommends improvements, coordinates performance reporting and briefings, and performs the full range of supervisory duties. Work is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. Ad-hoc telework may be authorized; the position is not virtual. Work is primarily sedentary in a climate-controlled VA Medical Center office, with periodic travel. Some slight physical effort may be required, and reasonable accommodation or workplace adjustment may be used.

Requirements

• One year of specialized experience equivalent to at least GS-09 in the Federal Service, involving knowledge of transportation functions relevant to the position.
• Specialized experience includes fleet management and/or common-carrier transportation; planning and directing transportation-related administrative activities; prioritizing program resources when conflicts arise; analyzing and evaluating information for efficient and effective transportation-program operations; and providing leadership or supervision and employee instruction or counsel.
• Alternatively, a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M. may substitute for experience. Related fields include accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, and motor mechanics.
• Alternatively, a qualifying combination of graduate education beyond the second year and specialized experience may meet the requirements.
• Applicants must be U.S. citizens and complete the application, assessment, and questionnaire requirements.
• Current Federal employees and certain former Federal employees applying for a GS-11 position must meet the time-in-grade requirement of 52 weeks at GS-09.
• Experience must be documented on the resume with job title, duties, start and end dates by month and year, and hours worked per week.
• A transcript is required when education is used to qualify; foreign education requires a Certificate of Foreign Equivalency.
• Selected applicants are subject to background/security investigation and online onboarding, and must meet acceptable identification requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A supervisory probationary period or trial period may be required.
• Applicants must complete the required Supervisory Situational Judgment Test and respond to every assessment item.

Responsibilities

• Manage the facility’s Veterans Transportation Program, providing transportation to Veterans traveling to VA facilities and authorized non-VA health care appointments.
• Coordinate travel for eligible enrollees through mileage reimbursement and contracted transportation modes.
• Plan, develop, evaluate, market, and direct transportation-related administrative programs for Veterans, active-duty service members, caregivers, and others in metropolitan, rural, and remote areas.
• Conduct studies of efficiency and productivity and recommend changes to work methods and procedures.
• Identify staffing, funding, equipment, and facility resources needed to support program operations.
• Manage the transportation budget, analyze organizational budgets, and advise Medical Center management on budget and transportation program matters.
• Serve as Contracting Officer Representative for common-carrier, special-mode, ambulance, and air-ambulance transportation contracts.
• Conduct outreach to community transit authorities and work with agencies and providers to expand transportation networks.
• Coordinate recurring monthly, quarterly, and annual performance-improvement reports, management briefings, summaries, and other reports.
• Ensure program performance measures and standards comply with accrediting, regulatory, and agency authorities.
• Perform supervisory duties, including setting guidelines and performance expectations, evaluating employee performance, advising and counseling staff, resolving minor complaints and grievances, approving or disapproving leave, and adjusting work assignments to meet workload needs.
• Ensure transportation staff maintain appropriate licenses, certifications, and training.
• Perform other related duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree