Supervisory Mobility Transportation Specialist

Veterans Health Administration • Philadelphia, PA

1d • Onsite

About The Position

The incumbent serves as a Supervisory Mobility Transportation Specialist—Mobility Manager, managing Veterans Transportation System (VTS) and Beneficiary Travel (BT) activities. These activities include patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. The position supervises VTS and BT processes to ensure compliance with regulatory guidance and program effectiveness, and serves as Contracting Officer Representative for transportation contracts. The incumbent works with state Veterans and transportation agencies and local transportation providers to expand transportation networks and improve Veterans’ access to care.

The position manages the facility’s Veterans Transportation Program, which provides safe and reliable transportation for Veterans traveling to VA facilities and authorized non-VA appointments within the Medical Center’s catchment area. The Mobility Manager coordinates eligible enrollees’ travel through mileage reimbursement and contracted transportation modes; plans, develops, evaluates, markets, and directs transportation-related administrative activities; conducts studies and recommends process improvements; identifies staffing, funding, equipment, and facility needs; manages and analyzes transportation budgets; and advises Medical Center management on transportation program matters.

The incumbent conducts outreach to community transit authorities; coordinates recurring and nonrecurring performance reports and management briefings; and ensures compliance with performance measures and standards set by accrediting, regulatory, and higher agency authorities. The position includes full supervisory responsibilities, such as setting staff expectations, evaluating performance, providing guidance, resolving minor complaints and grievances, reviewing leave requests, adjusting work procedures to workload, and ensuring staff maintain appropriate licenses, certifications, and training.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is not a virtual position. Work is primarily sedentary and is typically performed in an adequately lighted, climate-controlled office within a VA Medical Center. Some slight physical effort may be required.

Requirements

• U.S. citizenship.
• Meet the GS-11 time-in-grade requirement, if applicable: 52 weeks at GS-09 in Federal service.
• For the specialized-experience route, at least one full year of specialized experience equivalent to GS-09 in the Federal Service, involving knowledge of transportation functions and work related to the position.
• Specialized experience must include fleet management and/or common carrier transportation; planning and directing transportation-related administrative activities; prioritizing program resources when conflicts arise; analyzing and evaluating information related to efficient and effective transportation program operations; and providing leadership or supervision, instruction, and counsel to employees.
• Alternatively, qualify through education with a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M. in a relevant field, with education demonstrating the knowledge, skills, and abilities necessary for the work.
• Alternatively, combine qualifying graduate education beyond the second year with specialized experience to meet the requirements.
• Submit a resume documenting job titles, duties, month and year start and end dates, and hours worked per week; submit required eligibility documentation before the announcement closes.
• Submit a legible transcript if using education to qualify. Foreign education requires a Certificate of Foreign Equivalency with the transcript.
• Complete all required application steps, including the online assessment.
• Register with Selective Service if applicable to males born after December 31, 1959.
• Undergo a background/security investigation and complete the online onboarding process.
• Provide acceptable identification for pre-employment requirements; beginning May 7, 2025, a driver's license or state ID that is not REAL ID compliant cannot be used as acceptable identification for employment.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
• May be required to serve a probationary period.

Nice To Haves

• Experience with government contracting or serving as a Contracting Officer Representative.
• Knowledge of the VTS and BT programs.
• Supervisory experience.

Responsibilities

• Manage the facility’s Veterans Transportation Program and provide safe, reliable transportation for eligible Veterans traveling to VA health care facilities and authorized non-VA appointments.
• Coordinate travel for eligible enrollees through mileage reimbursement and contracted transportation modes.
• Plan, develop, evaluate, market, and direct administrative activities for transportation programs serving Veterans, active duty service members, caregivers, and others, including people in metropolitan, rural, and remote rural areas and those who are disabled, frail, elderly, or receiving life-dependent treatments.
• Conduct complex and special studies of efficiency and productivity and recommend changes or improvements to work methods and procedures.
• Identify staffing, funding, equipment, and facility resources required to support different levels of program operations.
• Manage the transportation budget, analyze organizational budgets, and provide advice and recommendations to Medical Center management on transportation program matters and critical budget areas.
• Serve as Contracting Officer Representative for transportation contracts, including common carrier, special mode, ambulance, and air ambulance contracts.
• Conduct outreach to community transit authorities and work with state Veterans and transportation agencies and local transportation providers to expand transportation networks and improve access to care.
• Coordinate recurring monthly, quarterly, and annual performance-improvement reports, management briefings, summaries, and nonrecurring reports.
• Ensure performance measures and standards issued by accrediting, regulatory, and higher agency authorities are met.
• Set staff guidelines and performance expectations; observe and evaluate employee performance; advise, counsel, and instruct employees on work and administrative matters; resolve minor complaints and grievances; review leave requests; and adjust staff work procedures according to workload.
• Ensure transportation staff obtain and maintain position-appropriate licenses, certifications, and training.
• Perform other related duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree