Supervisory IT Specialist (Custspt)

Naval Education and Training Command•Newport, RI

16h

About The Position

You will serve as a Supervisory IT Specialist (Customer Support) in the Center for Service Support (CSS), overseeing information technology capabilities and programs that support curriculum development, student services, and training delivery. You will coordinate IT services and projects, support digital platforms, evaluate IT acquisitions, and advise senior leadership on the organization’s IT posture and needs. The role includes supervising assigned personnel and providing functional guidance to government and contractor IT staff supporting the CSS domain.

Requirements

Must be a U.S. citizen and determined suitable for federal employment.
Must participate in the direct-deposit pay program.
Current federal employees applying for GS jobs generally must meet the one-year time-in-grade requirement by the announcement closing date.
Must obtain and maintain an interim and/or final security clearance before entering duty; failure to maintain the required clearance may result in withdrawal of an offer or removal.
Must obtain and maintain qualifications required by DoDM 8140.03 and Department of the Navy policies for Cyberspace Workforce work role code 411, intermediate proficiency level.
Must review the 14 General Principles of Ethical Conduct at 5 CFR 2635.101.
At least one year of specialized experience at or equivalent to GS-11 in federal service, or equivalent experience in the private or public sector, demonstrating: development of comprehensive IT solutions in large-scale enterprise environments; management of enterprise network services and lifecycle requirements for technology-based learning environments; administration of enterprise knowledge management systems and enforcement of information security policies; evaluation of IT acquisitions and emerging technologies; and communication of complex technical information and strategic recommendations to senior leaders and external partners.
Experience must demonstrate attention to detail, customer service, oral communication, and problem solving.
No education qualification requirement.

Responsibilities

Assist in implementing and sustaining IT capabilities across the domain to enable efficient information flow, sharing, and management for curriculum development, student services, and training delivery.
Provide operational oversight of IT programs and projects to ensure compliance with policies, timelines, and performance objectives.
Coordinate NMCI, TRANET, and Electronic Classroom (ECR) support activities, troubleshoot service issues, resolve system inefficiencies, and work with service providers to restore and maintain operational capability.
Support research, development, design, implementation, and maintenance of command websites, portals, and digital services.
Provide analysis and recommendations related to IT acquisitions, hardware and software configurations, NMCI tasking, shared services, and IT support contracts.
Prepare reports, briefings, and decision papers for the N6 Director and senior leadership on IT posture, risks, resource requirements, and program status.
Supervise and provide technical direction to assigned personnel, and provide functional guidance to additional government and contractor IT personnel supporting the CSS domain.