IT Specialist (Custspt)

Air National Guard Units • Bangor, ME

14h

About The Position

This is a National Guard Title 32 excepted service position in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing. It is a dual-status technician position requiring National Guard membership, a compatible military skill assignment, and military classification. The position provides voice, data, wireless, Communications Focal Point (CFP), and information security services to the Wing, supported Geographically Separated Units (GSUs), and tenant organizations. The incumbent specializes in one or more IT or communications functions, such as network infrastructure, wireless systems, voice systems, or CFP operations.

The role performs customer-support work involving analytical and evaluative duties for classified and unclassified IT networks and/or cyber systems. It requires knowledge of information-processing methods, IT, telecommunications, computer capabilities, processing techniques, IT trouble-ticket management, and data communications. The position manages assigned systems, provides technical assistance to users, evaluates customer needs and system performance, and helps maintain reliable and secure communications services.

Requirements

• National Guard membership is required, with a compatible military assignment in the employing state's National Guard before the effective date of placement.
• Applicants not currently in the National Guard must be eligible for immediate membership and employment in the military grade listed in the announcement.
• Compatible military assignment: 1D7X1A.
• Military grade: Enlisted E7 and below.
• Specialized experience, education, or training approaching techniques and requirements for an assigned computer applications or computer specialty area in an organization.
• Experience planning assignment actions involving coordination outside the organizational unit and development of project controls.
• Experience adapting guidelines or precedents to meet assignment needs.
• Experience preparing cost/benefit study documentation, including summarizing and logically organizing material.
• Must be able to obtain and maintain a Secret security clearance.
• Must be able to complete and maintain required training.
• Must wear the military uniform.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must meet federal employment suitability requirements as determined by a background investigation.
• Participation in direct deposit is mandatory.
• May be required to successfully complete a trial period.
• Education used to qualify must be supported by transcripts or other documentation.

Responsibilities

• Manage assigned IT and communications environments with privileged network-level access for the Wing, GSUs, and tenants.
• Plan, coordinate, install, and analyze system designs, hardware, and software; develop and install solutions and upgrades to support system availability, integrity, efficiency, and reliability.
• Provide information assurance support, apply information security policies and practices, and audit network security parameters and controls.
• Ensure the functionality and operability of assigned IT, data, voice, and wireless systems in support of mission requirements.
• Manage CFP coordination and workload distribution; optimize system performance and oversee the installation of new hardware and software for compatibility and reliability.
• Test systems, analyze hardware and software malfunctions, troubleshoot failures, and recommend programs, processes, or equipment to resolve operational problems.
• Monitor system operation for potential problems, initiate corrective or preventative measures, and provide ongoing optimization and problem-solving support through the CFP.
• Provide technical assistance to users and ongoing support to ensure proper use of equipment and programs and to minimize service interruptions.
• Assist customers with problems related to hardware and software orders and provide management with information for addressing complex automation problems.
• Track equipment life cycles and analyze future maintenance and replacement costs to support budget submissions.
• Determine customer requirements, analyze system usage and complaints, traffic interruptions, and hardware and software capabilities, and document customer-specific system requirements.
• Recommend procedures and coordinate corrective actions to improve equipment utilization; identify infrastructure upgrades and assist customers with recommendations for equipment and funding.
• Work with unit personnel and technical support staff to plan infrastructure capabilities and resolve performance or capacity problems.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefit eligibility depends on the position and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed