IT Specialist (CUSTSPT)

Defense Information Systems Agency • Arlington, VA

12h

About The Position

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA (IT93622).

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
• OR Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
• Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.
• Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.
• Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.
• Providing direct technical support to customers by responding to IT inquiries, diagnosing hardware or software problems, and documenting troubleshooting steps in an ticketing system,
• Assisting with IT projects by gathering customer requirements,
• Operating organizational IT systems to manage customer accounts or service request,
• Assisting in the development of user guides, standard operating procedures, or customer training materials.
• Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.
• All qualifications must be met within 30 days after the closing date of this announcement.

Nice To Haves

• Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the qualifying experience requirement.

Responsibilities

• Serves as a primary customer interface for IT issues, providing technical support for incidents and inquiries.
• Diagnoses and resolves moderately complex problems related to IT systems, hardware and software, and maintains problem-tracking.
• Provides assistance with the acquisition of new IT products and services.
• Contributes to IT projects by participating in technology assessments, performing cost/benefit analysis, and helping to define requirements for the design, acquisition.
• Operates divisional IT tools and systems to manage customer data and resolve service tickets.
• Provides liaison assistance between customers and vendors and assists in developing customer support policies and procedures, and user training materials.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior