IT Specialist (Sysadmin / Custspt)

U.S. Marine Corps • Chicopee, MA

23h

About The Position

This is a public notice flyer announcing anticipated vacancies; applications are not accepted through the flyer, and there may or may not be vacancies filled. Interested applicants must follow the flyer’s “How to Apply” directions to be considered. Applicants responding to the flyer will not receive Notice of Result letters.

The IT Specialist provides end-user support and maintains customer hardware and information systems. The role uses modern endpoint management and automated deployment tools, offers informal, on-the-spot training and guidance to end-users, performs hardware repairs and software patches or updates, installs or removes computer components, helps maintain continuity of information systems and telecommunications services, and tracks the cyber vulnerability posture of devices assigned to the recruiting station.

This is a Cyberspace Workforce position with work role codes 411 and 451 at the Basic proficiency level. The incumbent must obtain and maintain qualifications in accordance with DoDM 8140.03 and Department of the Navy policies. The position may require travel from the normal duty station to domestic and overseas locations, including remote or isolated sites, and travel on military and commercial aircraft for extended periods. A current valid U.S. driver’s license and an interim and/or final security clearance are required and must be maintained.

Requirements

• Must be a U.S. citizen and determined suitable for federal employment.
• Must participate in the direct-deposit pay program.
• New Department of the Navy employees must successfully pass the E-Verify employment verification check.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must obtain and maintain a current valid U.S. driver’s license.
• May be required to travel from the normal duty station to domestic and overseas locations, including remote or isolated sites, and travel on military and commercial aircraft for extended periods.
• Must obtain and maintain an interim and/or final security clearance before entering on duty; failure to obtain or maintain the required clearance may result in withdrawal of an offer or removal.
• Must meet the Cyberspace Workforce qualifications for work role codes 411 and 451 at the Basic proficiency level under DoDM 8140.03 and Department of the Navy policies.
• Must have at least one year of specialized experience at or equivalent to the GS-07 grade level, including end-user IT support and management of organizational technology assets; troubleshooting common technology issues; maintaining inventory or issue/return records; coordinating repairs, replacements, or service requests; complying with cybersecurity, information-assurance, and asset-accountability requirements; and providing timely, understandable updates and responsive customer support, or comparable help-desk, equipment setup, troubleshooting, inventory, service-ticket, or user onboarding/offboarding experience.
• Must have one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving.

Responsibilities

• Leverage modern endpoint management and automated deployment tools.
• Provide informal, on-the-spot training and guidance to end-users to improve technical proficiency and promote self-service.
• Maintain customer hardware through required repairs, software patches or updates, and installation or removal of computer components.
• Help ensure the continuity of information systems and telecommunications services.
• Track the cyber vulnerability posture of devices assigned to the recruiting station.
• Obtain and maintain qualifications for Cyberspace Workforce work roles 411 and 451 at the Basic proficiency level, in accordance with DoDM 8140.03 and Department of the Navy policies.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed