IT Specialist (Custspt)

Air National Guard Units•Kirtland AFB, NM

About The Position

This is a National Guard Title 32 excepted service position with the New Mexico Air National Guard. Applicants must be members of the New Mexico Air National Guard, and the role requires military membership in a compatible assignment. The position is located in the Operations Section of a Base Communications Unit within an Air National Guard Wing and supports the Wing, geographically separated units, and tenants. The IT Specialist provides voice, data, wireless, Communications Focal Point (CFP), and information security services. The incumbent specializes in one or more IT or communications functions, such as network infrastructure, wireless systems, voice systems, or CFP operations, and manages the assigned environment with privileged network-level access. The role plans, coordinates, installs, and analyzes system designs, hardware, and software; develops and installs solutions and upgrades; and helps ensure system availability, integrity, efficiency, and reliability. It applies information assurance policies and practices, audits security controls, supports users, troubleshoots system problems, evaluates new hardware and software for compatibility, and advises management on automation and operational issues. The position also analyzes customer requirements and system usage, evaluates feasibility of modifications or replacement, coordinates radio-frequency spectrum needs, and installs, maintains, and repairs information and communications hardware. The position requires an enlisted military grade of E-5 to E-6 and a compatible AFSC of 1D7X1 or 1D7XX, or willingness to cross-train. The selectee must wear the military uniform, obtain and maintain the appropriate security clearance and required certification, and serve a two-year probationary period. The role is subject to background investigation and other federal employment conditions.

Requirements

Must be a member of the New Mexico Air National Guard and hold a compatible military assignment before the effective date of placement.
Enlisted military grade of E-5 to E-6.
Compatible AFSC of 1D7X1 or 1D7XX, or willingness to cross-train.
At least 36 months of experience, education, or training in techniques and requirements appropriate to a computer applications or computer specialty area in an organization.
Experience planning sequences of actions to accomplish assignments, including coordination outside the organizational unit and development of project controls.
Experience adapting guidelines or precedents to meet assignment needs.
Experience preparing cost/benefit study documentation, including summarizing material and organizing it logically.
Must wear the military uniform.
Must obtain and maintain the appropriate security clearance for the position.
Must obtain and maintain required certification in accordance with the certification program.
Must meet federal employment suitability requirements as determined by a background investigation.
Must serve a two-year probationary period.
Males born after December 31, 1959, must be registered for Selective Service, if required.
Must participate in direct deposit.
A person convicted of a qualifying crime of domestic violence may not perform the duties of this position.
Education claims must be supported with transcripts or other documentation.

Responsibilities

Manage assigned IT and communications environments with privileged network-level access for the Wing, geographically separated units, and tenants.
Plan, coordinate, install, and continuously analyze system designs, hardware, and software.
Develop, recommend, and install solutions and upgrades to support system availability, integrity, efficiency, and reliability.
Provide information assurance systems support and apply information security policies, principles, and practices in network services.
Audit systems to assess security parameters and the performance of information assurance controls.
Ensure the functionality and operability of assigned IT and data systems, voice and wireless systems, and CFP operations in support of mission requirements.
Optimize hardware and software performance and coordinate CFP workload distribution.
Analyze, manage, and direct the installation of new hardware or software to ensure compatibility, reliability, and functionality within existing architecture and business requirements.
Test systems for operability and functionality; diagnose hardware and software malfunctions; resolve physical and logical processing problems; and recommend programs, processes, or equipment to address operational problems.
Provide technical assistance and ongoing support to customers, helping them use equipment and programs correctly and avoid service interruptions.
Work with customers to support efficient operations and assist with problems involving hardware and software orders.
Provide management with information to address difficult and complex problems in automating work processes.
Track equipment life cycles and prepare analyses of future maintenance and replacement costs to support budget submissions.
Determine customer requirements, analyze trends and user complaints, provide instruction and orientation, and document system requirements.
Analyze system usage, service interruptions, hardware and software capabilities, and other relevant factors; conduct feasibility studies of system failures and future system changes.
Evaluate existing systems with operating officials and users to determine reliability, productivity, and user friendliness.
Coordinate frequency needs with command-level spectrum management, maintain allocations, obtain authorizations, secure operating authority, and minimize interference from ANG radio-frequency operations.
Analyze radio-frequency spectrum requirements and compatibility with other users, considering equipment specifications, antenna data, emissions, and radio-wave propagation.
Install, maintain, and repair hardware devices supporting information and communications systems using diagnostic equipment and software.
Perform other duties as assigned.