IT Specialist (Custspt)

Air National Guard Units•McConnell AFB, KS

About The Position

This is a National Guard Title 32 excepted service position with the Kansas Air National Guard, KS 184 Wing. The IT Specialist (Customer Support), GS-2210-11, provides voice, data, wireless, Communications Focal Point (CFP), and information security services to the Wing, supported Geographically Separated Units, and tenants. The incumbent specializes in one or more IT or communications functions, including network infrastructure, wireless systems, voice systems, and CFP operations. The role provides customer support and performs analytical and evaluative work involving classified and unclassified IT networks and/or cyber systems, including information processing, telecommunications, computer capabilities, IT trouble-ticket management, and data communications. Other duties may be assigned. This position requires membership in the Kansas National Guard in a compatible military assignment, wearing the military uniform, and maintaining the applicable military skill-set requirements. The incumbent must obtain and maintain a Secret security clearance within one year of appointment and the required DoD information assurance certification, including Security+. Travel to offsite locations, including Operating Locations and Geographically Separated Units, may involve overnight stays. Occasional work outside normal duty hours and overtime may be required.

Requirements

Must be a Kansas National Guard member or eligible for immediate membership and employment in a compatible military assignment; compatible military grades are E-3 through E-5 and the compatible assignment listed is 1D7XX1.
Must have general experience, education, or training providing basic knowledge of data processing functions and general management principles, including the stages involved in automating a work process.
Must have at least one year of specialized experience equivalent to at least the next lower grade, involving techniques and requirements in a computer applications or specialty area; planning and coordinating assignments; adapting guidelines or precedents; and preparing documentation on cost/benefit studies.
Must obtain the appropriate Security+ information assurance certification by the date of hire; the announcement describes a possible waiver of the six-month requirement under specified DoD provisions. Certification must be maintained.
Must be able to obtain and maintain a Secret security clearance within one year of appointment.
Must meet the military AFSC/MOS compatibility requirements and maintain applicable AFSC/MOS qualifications.
Must establish effective professional working relationships with coworkers and customers.
Must meet federal employment suitability requirements and may be required to complete a probationary period.
Must participate in direct deposit.
Must travel to and from offsite work locations; travel may involve overnight stays.
May be required to work outside normal duty hours, including overtime.
Male applicants born after December 31, 1959, must be registered for Selective Service.
A qualifying domestic-violence misdemeanor conviction disqualifies an individual from performing this position's duties.

Nice To Haves

Applicants may qualify for a recruiting or relocation incentive.

Responsibilities

Provide voice, data, wireless, Communications Focal Point, and information security services to the Wing, supported Geographically Separated Units, and tenants.
Specialize in one or more IT or communications systems and functions, including network infrastructure, wireless systems, voice systems, and CFP operations.
Perform customer-support analytical and evaluative work related to classified and unclassified IT networks and/or cyber systems.
Apply knowledge of information processing, IT, telecommunications, computer capabilities, processing techniques, IT trouble-ticket management, and data communications.
Travel to offsite work locations, including Operating Locations and Geographically Separated Units, to perform assigned duties.
Perform other duties as assigned.
Maintain required information assurance certification and awareness of environmental responsibilities.