IT Specialist (Custspt)

Air National Guard Units•Reno, NV

About The Position

This position is for an IT Specialist (Customer Support) with the Nevada Air National Guard. The role provides voice, data, wireless, Communications Focal Point (CFP), and information security services to the Wing, Geographically Separated Units (GSUs), and tenants. The specialist manages assigned IT and communications environments with privileged network-level access, plans and installs system designs and upgrades, and ensures the availability, integrity, efficiency, and reliability of systems and resources. The position serves as a focal point for the operation of IT, data, voice, and wireless systems in support of mission requirements. It provides technical assistance and ongoing support to users, analyzes customer needs and system performance, manages installation of new hardware and software, and recommends solutions to improve operations. The specialist also evaluates infrastructure and capacity needs, supports budget planning, conducts feasibility and cost-benefit analyses, coordinates radio-frequency requirements and allocations, and installs, maintains, and repairs information and communications hardware. This is a military membership-required position. The technician must maintain compatible military assignment and skill requirements, local network access, and the appropriate security clearance. A uniform must be worn in accordance with applicable standards. The position may require work outside normal duty hours and overtime. There is no specific education requirement; experience or training must demonstrate the knowledge, skills, and abilities needed for the duties.

Requirements

National Guard membership is required, with a compatible military assignment and skill requirements maintained for the position.
Compatible enlisted military grades are E3 through E6; compatible DAFSCs are 1D7X1, 1D7X4, and 1D7X5.
Must be able to obtain and maintain the position's appropriate security clearance and local network access.
Federal employment suitability is subject to a background investigation.
Must establish effective professional working relationships with coworkers and customers and contribute to a cooperative work environment.
Must wear the uniform appropriate to the member's grade and armed-forces component and maintain required standards of conduct and appearance.
Male applicants born after December 31, 1959 must be registered for Selective Service.
A qualifying conviction under the Domestic Violence Misdemeanor Amendment disqualifies an individual from performing the position's duties.
May be required to complete a probationary period and to work outside normal duty hours; overtime may be required.
For duties requiring operation of motor vehicles, candidates must have a valid state driver's license.
General experience must show basic knowledge of data-processing functions and general management principles sufficient to understand the stages of automating a work process.
IT-related experience must demonstrate attention to detail, customer service, oral communication, and problem-solving competencies.
Must possess one year of specialized experience equivalent to at least the next lower grade (GS-09), including the listed computer-operations, programming, systems-analysis, project-planning, and documentation experience.
Applicants must substantiate in their own words that they meet the specialized-experience requirements.
There is no specific education requirement; the applicant's experience and/or training must demonstrate the knowledge, skills, and abilities needed to perform the position.

Responsibilities

Manage the assigned IT and communications environment with privileged network-level access for the Wing, GSUs, and tenants.
Plan, coordinate, install, and analyze system designs, hardware, and software; develop and install solutions and upgrades.
Ensure the functionality and operability of IT/data, voice, and wireless systems supporting mission requirements.
Optimize hardware and software performance and manage Communications Focal Point coordination and workload distribution.
Analyze and direct installation of new hardware or software to ensure compatibility, reliability, and suitability for organizational requirements.
Provide technical assistance and ongoing support to customers and help ensure proper use of equipment and programs.
Help resolve problems with hardware and software orders and provide management information to address complex automation issues.
Track equipment lifecycles and prepare analyses of maintenance and replacement costs to support budget submissions.
Determine customer requirements, identify trends, provide instruction and orientation, and document system requirements.
Analyze system usage, user complaints, traffic interruptions, hardware and software capabilities, and related factors; recommend corrective actions.
Identify infrastructure upgrades and help customers develop recommendations for equipment and funding.
Coordinate infrastructure planning with unit personnel and identify potential performance or capacity problems.
Work with technical support personnel to resolve problems and conduct feasibility studies of system failures and potential replacements or modifications.
Participate in reviews of system reliability, productivity, and user friendliness; evaluate cost-efficient alternatives for meeting user requirements.
Use benchmarks, performance measurements, evaluation data, modeling, and simulation to plan capacity and support additional workloads.
Coordinate frequency needs with the command-level spectrum management office, secure operating authority, and minimize interference from ANG radio-frequency operations.
Analyze spectrum requirements and compatibility, review and validate frequency allocations, and maintain frequency records and databases.
Install, maintain, and repair hardware supporting information and communications systems.
Use diagnostic equipment and software to identify and resolve system and network conflicts, and test, configure, evaluate, and optimize high-bandwidth circuits.
Conduct self-inspections and staff assistance visits for management control plan requirements and resolve identified discrepancies.
Perform other duties as assigned.