IT Specialist(Custspt)

United States Fleet Forces Command • San Diego, CA

12h

About The Position

This is a public notice flyer announcing anticipated vacancies for an Information Technology Specialist (CUSTSPT) in the Telephone Management Division, N5 Policy-Plans-Projects Department at Naval Computer and Telecommunications Station (NAVCOMTELSTA) San Diego. Applications are not accepted through the flyer; interested applicants must follow its “How to Apply” directions. Vacancies may or may not be filled, and applicants will not receive Notice of Result letters.

The specialist uses software to research and correct data discrepancies while maintaining contact with customers. The role receives electronic invoice data from communications service providers for switched local and long-distance tolls, equipment, and non-switched charges; resolves reported issues and explains resolutions to customers; reconciles and analyzes Telephone Management System (TMS) data against vendor billing; justifies variances; researches job order number rejects, prior-year costs, and validations; and supports the Base Communications Office (BCO) subscriber portal. The specialist also assists and trains personnel on BCO software programs.

The position is a DoD Cyber Excepted Service position in the excepted service, Work Category PROFESSIONAL, Work Level ENTRY/DEVELOPMENTAL, Series and Grade GG-2210-09. The appointee must obtain and maintain the credentials for specialty area 411 level BASIC within 12 months of appointment, as well as the required interim and/or final security clearance. Overtime may be required based on mission, workload, or deadlines, including evenings, weekends, and holidays.

Requirements

• Must be a U.S. citizen and determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New Department of the Navy employees must successfully pass the E-Verify employment verification check.
• Must meet applicable Selective Service registration requirements for males born after December 31, 1959.
• Must obtain and maintain an interim and/or final security clearance before entering on duty; failure to do so may result in withdrawal of an offer or removal.
• Must obtain and maintain credentials for Cyber IT/Cybersecurity Workforce specialty area 411 level BASIC within 12 months of appointment.
• Must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving competencies.
• Qualifying experience includes applying IT principles and management information systems, methods, and practices with Telephone Management Systems (TMS) operating modes or similar systems.
• Qualifying experience includes using telecommunications processing, procedures, standards, and telecommunications network operations.
• Qualifying experience includes identifying computer input and output operations and procedures, database structure, and file system tables and menus on the TMS system.
• Qualifying experience includes using Microsoft Office or similar programs to create billing reports, queries, forms, tables, and macros.
• Education may substitute for required experience: a qualifying master's or equivalent graduate degree in a listed field, or two full years of progressively higher-level graduate education leading to such a degree, with the specified coursework and application, system, or network development or adaptation requirements.

Responsibilities

• Use software programs to research, identify, and correct data discrepancies while maintaining customer contact.
• Receive electronic invoice data from communications service providers for switched local and long-distance tolls, equipment, and non-switched charges.
• Resolve reported issues and ensure customers receive a full explanation of resolutions.
• Reconcile and analyze Telephone Management System (TMS) data and vendor billing to ensure accuracy between expense and revenue, and prepare justifications for variances.
• Research job order number rejects, prior-year costs, and validations to correct billing data.
• Provide customer support for the Base Communications Office (BCO) subscriber portal, where customers access billing reports and account data.
• Assist and train personnel on software programs used in the BCO.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits and eligibility depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level