Supervisory Case Manager

Volunteers of America Colorado•Denver, CO

13d•$60,000 - $68,835

About The Position

The Supervisory Case Manager oversees advocacy, crisis intervention, support services, and coordination with funding sources. The role ensures that the assigned program meets or exceeds its objectives, that participants receive high-quality services, and that program activities comply with funder requirements and agency policies and procedures. The position is generally responsible for up to three direct reports and recruits, trains, supervises, and schedules staff, volunteers, and interns. The Supervisory Case Manager conducts outreach with the team and performs all aspects of case management. The role serves as a knowledgeable liaison to community agencies and promotes awareness of Volunteers of America resources and services. It involves ongoing interaction with team members, program participants, and community stakeholders. The position also uses relevant databases, including the Homeless Management Information System, the Colorado Division of Housing rental system, and Service Point, and is expected to provide equitable and inclusive services. This is a full-time, exempt position. The stated annual salary range is $60,000–$68,835.00. A Colorado driver’s license, state-mandated automobile insurance, and a personal vehicle available for work-related travel are required; mileage reimbursement is available. Agency and program credentialing must be completed within 12 weeks of hire and maintained thereafter. The role does not offer visa sponsorship and will remain open until filled.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one year of direct, full-time case management experience demonstrating consistent application of field-relevant best practices and standards.
Demonstrated ability to fulfill relevant program compliance and administrative requirements.
Demonstrated ability to lead teams of human service professionals.
Colorado driver’s license and state-mandated automobile insurance.
Personal vehicle available for work-related travel; mileage reimbursement is available.
Good written, oral, and interpersonal communication skills.
High numeric reasoning ability.
High competency with Microsoft Office and cloud-based applications.
Strong time-management, prioritization, and organizational skills.
Ability to work independently and in a collaborative, team-oriented environment.
Ability to use applicable databases, including the Homeless Management Information System, the Colorado Division of Housing rental system, and Service Point.
Ability to model the organization’s AIRS attributes: Accountability, Integrity, Respect, and Service, as well as its HHS virtues: Hungry, Humble, and People Smart.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health.

Responsibilities

Oversee advocacy, crisis intervention, support services, and coordination with funding sources.
Ensure the assigned program meets or exceeds program objectives.
Supervise the provision of high-quality services for program participants.
Ensure ongoing compliance with funder requirements and agency policies and procedures.
Recruit, train, supervise, and schedule staff, volunteers, and interns; generally supervise up to three direct reports.
Conduct outreach in conjunction with the team and perform all aspects of case management.
Serve as a liaison to community agencies and promote awareness of Volunteers of America resources and services.
Use applicable databases, including the Homeless Management Information System, the Colorado Division of Housing rental system, and Service Point.
Provide equitable and inclusive services.
Complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Perform the job according to applicable laws and perform essential functions with or without reasonable accommodation.