Supervisor (Specialist) - Nike Eagan

NIKE • Eagan, MN

9d • Onsite

About The Position

The Nike Retail Supervisor, referred to as a Specialist, helps guide customers in a high-volume, fast-paced retail environment. The role focuses on customer service, teamwork, and creating positive customer experiences while supporting store goals. Supervisors lead by example, help bring Nike’s service principles to life, and assist with day-to-day store operations, including sales-floor and back-of-house duties.

The position is full-time, 34–40 hours per week, and includes nights and weekends. The hourly rate ranges from $20.50 to $26.65, with the actual rate depending on location, qualifications, skills, and experience.

Requirements

• Must be at least 18 years old.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Ability to use customer service authentically so customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about Nike products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Welcome customers, understand their wants and needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping and receiving duties.
• Stock products, clean, and build visual displays.
• Attend store events and support teammates.

Benefits

• Discounts for employees and their families from Nike, Converse, and Jordan, up to 50% off.
• Accrued paid time off and holiday pay.
• 401(k) plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for full-time and part-time employees working at least 20 hours per week, starting on the day of hire.
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment for full-time and part-time employees working at least 20 hours per week.
• Employee Stock Purchase Plan offering the opportunity to buy Nike stock at a discount.
• Optum Employee Assistance Program support at no cost for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed