Supervisor

SP Plus•Boston, MA

9d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Supervisor assists with the day-to-day management of a parking location, ensuring operations follow the location’s contractual guidelines and company policies and procedures. The role supports positive client relations, customer satisfaction, and a professional image for the business. The position is based in Boston, Massachusetts, and is scheduled Friday through Tuesday from 8:00 a.m. to 2:00 p.m. Compensation is $21.00 per hour.

Requirements

Minimal high school diploma or equivalent and at least one month of related experience or training, or an equivalent combination of education and experience.
Clear oral communication, including listening, obtaining clarification, and responding to questions.
Clear written communication and the ability to read and interpret written information.
Positive attitude and responsiveness to customer service requests and assistance.
Ability to adapt to changes, delays, and unexpected events in the work environment.
Sound and accurate judgment.
A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or conduct company business by car.
Ability to meet the role’s physical demands, including frequently sitting, standing, walking, using hands and fingers, handling or feeling objects, and talking; occasionally climbing or balancing, stooping, kneeling, or crouching; and lifting or moving up to 25 pounds.
Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

Assist in managing the day-to-day activities of assigned locations and perform management duties as assigned.
Help ensure parking operations comply with contractual guidelines and company policies and procedures.
Support programs aimed at improving client and customer satisfaction and maintaining good client relations.
Courteously assist customers and promote a professional image.
Assist with maintenance and repair of parking equipment and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for any position when necessary.
Maintain thorough knowledge of all areas of the garage and of nearby major streets, landmarks, and freeways.
Complete other duties as needed.