Supervisor (part-time) - Perry Ellis

Perry Ellis International•Nashville, TN

About The Position

The Supervisor Key Holder is a support role responsible for helping run retail stores efficiently. The position supports the Store Manager in store operations and sales management, helping the sales team meet efficiency and customer-satisfaction goals. The Supervisor Key Holder also supports store replenishment, execution of marketing and promotional changes according to company directives, and training of sales associates. The role focuses on delivering a strong customer experience, supporting operational and visual standards, contributing to sales and inventory management, and supervising and motivating team members. The Supervisor helps maintain the store’s appearance and cleanliness, follows company policies and procedures, communicates loss-prevention occurrences, and supports merchandise pricing, setup, and replenishment.

Requirements

Energetic and positive attitude.
1–2 years of retail experience.
Flexible availability.
Reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive.
Able to move and/or lift up to 25 pounds.
High school degree.

Responsibilities

Serve as a customer-service role model and respond to customer needs.
Work toward excellent secret-shopper results and help maintain a visually distinctive, well-kept store.
Understand store sales plans and results, individual contributions to business results, business trends, and inventory opportunities.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and support execution of store strategy in alignment with corporate and district initiatives.
Plan and manage time to prioritize workflow.
Support appropriate staffing levels based on business trends and payroll guidelines.
Follow company policies, procedures, and operational requirements.
Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
Communicate effectively in writing and verbally.
Report loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision and motivation of staff members.
Participate in and support pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines and communicate inventory opportunities to the Store Manager.
Support replenishment of merchandise on the selling floor as needed.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict, involve and empower the team in decision-making, and guide the process.
Receive feedback, encourage dialogue around solutions, maintain confidentiality, and meet commitments.