Supervisor (part-time) - Perry Ellis

Perry Ellis International - Retail•San Marcos, TX

About The Position

The Supervisor Key Holder is a part-time support role that helps run Perry Ellis retail stores efficiently. The position supports the Store Manager in store operations and sales management, helping the sales team meet efficiency and customer-satisfaction goals. The Supervisor Key Holder also helps keep the store replenished, carries out marketing and promotional changes according to company directives, and supports sales-associate training. The role involves delivering a strong customer experience, supporting store operations and staff, and assisting with visual, brand, product, and inventory management. The Supervisor Key Holder helps execute store strategy and company initiatives while maintaining store standards and supporting business results.

Requirements

1–2 years of retail experience.
Flexible availability.
Reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer-service skills.
Customer-service orientation, with an outgoing, friendly, personable manner and positive attitude.
Ability to move and/or lift up to 25 pounds.
High school degree.
Energetic and positive attitude.

Responsibilities

Serve as a customer-focused role model and respond to customer needs.
Achieve excellent secret shopper report scores.
Maintain a visually distinctive, impeccably presented store.
Understand store sales plans and results, and individual contributions to business results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and execute store strategy in alignment with corporate and district initiatives.
Understand business reports, trends, and inventory opportunities.
Prioritize workflow through planning and time management.
Support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operations.
Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
Communicate effectively in writing and verbally.
Report loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support, supervise, and motivate staff members.
Participate in and support pricing strategies intended to achieve gross margin.
Support merchandise setup according to visual guidelines.
Communicate store inventory opportunities to the Store Manager.
Support merchandise replenishment on the selling floor as needed.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict.
Empower and involve the team in decision-making while guiding the process.
Be receptive to feedback and encourage dialogue about solutions.
Maintain confidentiality and meet personal commitments.