Supervisor (part-time) - Perry Ellis

Perry Ellis International•Tempe, AZ

About The Position

The Supervisor Key Holder is a part-time support role responsible for helping the Store Manager run retail store operations and manage sales. The position supports the sales team in meeting efficiency and customer-satisfaction goals, keeping the store replenished, carrying out marketing and promotional changes according to company directives, and training sales associates. It also supports customer experience, store operations, visual merchandising, product management, and team supervision.

Requirements

1–2 years of retail experience.
Flexible availability.
Reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive attitude.
Able to move and/or lift up to 25 pounds.
High school degree.

Nice To Haves

None specified.

Responsibilities

Model excellent customer service and respond to customer needs; achieve strong secret shopper results.
Maintain a visually distinctive, well-presented store and demonstrate awareness of sales plans, results, and individual contributions to business performance.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store’s vision and execute its strategy in alignment with corporate and district initiatives.
Understand business reports, analyze trends, and identify inventory opportunities.
Plan and prioritize workflow through effective time management.
Support staffing levels based on business trends and payroll guidelines.
Follow company policies, procedures, and operating practices.
Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
Communicate effectively in writing and verbally.
Report loss-prevention incidents to the Store Manager, District Manager, and Loss Prevention Manager.
Support staff supervision and motivation.
Participate in and support pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines and replenish merchandise on the sales floor as needed.
Communicate store inventory opportunities to the Store Manager.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict, involve and empower the team in decision-making, and guide the decision-making process.
Be receptive to feedback, encourage dialogue about solutions, maintain confidentiality, and meet commitments.