Supervisor (part-time) - Perry Ellis

Perry Ellis International - Retail•Tempe, AZ

About The Position

The Supervisor Key Holder is a part-time support role responsible for helping run retail stores efficiently. The role supports the Store Manager in store operations and sales management, helping the sales team meet efficiency and customer-satisfaction goals. The Supervisor Key Holder supports store replenishment, execution of marketing and promotional changes according to company directives, and training of sales associates. The position helps maintain a strong customer experience and store presentation, supports operational and visual-merchandising activities, and contributes to staff supervision and motivation. It also helps communicate business, inventory, and loss-prevention information to appropriate managers.

Requirements

Energetic and positive attitude.
1–2 years of retail experience.
Flexible availability.
Reliable transportation.
Strong verbal and written skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive attitude.
Ability to move and/or lift up to 25 pounds.
High school degree.

Responsibilities

Serve as a role model by prioritizing customers and responding to their needs.
Achieve excellent secret shopper report scores.
Help ensure the store is visually distinctive and impeccably maintained.
Stay aware of store sales plans and results, and understand individual contributions to business results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and execute store strategy aligned with corporate and district initiatives.
Understand reports, business-trend analysis, and inventory opportunities.
Prioritize workflow through planning and time management.
Support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operations.
Support the Store Manager in meeting expectations for store maintenance, physical appearance, and cleanliness.
Communicate effectively in writing and verbally.
Communicate loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision and motivation of staff members.
Participate in and support pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines.
Communicate store inventory opportunities to the Store Manager.
Support replenishment of merchandise on the selling floor as needed.
Adhere to Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict.
Empower and involve the team in decision-making while guiding the process.
Be receptive to feedback and foster dialogue around solutions.
Maintain confidentiality and meet personal commitments.