Supervisor (part-time) - Perry Ellis

Perry Ellis International - Retail•Tulsa, OK

About The Position

The Supervisor Key Holder is a part-time support role responsible for helping run retail store operations and sales management. The role supports the Store Manager in ensuring the sales team meets efficiency and customer-satisfaction goals, the store is replenished, marketing and promotional changes follow company directives, and sales associates receive training. The Supervisor Key Holder helps deliver a strong customer experience, maintain store presentation, support staffing and workflow, and execute visual, pricing, inventory, and people-management activities. The position also supports team motivation, accountability, communication, and problem-solving.

Requirements

1–2 years of retail experience.
Flexible availability.
Reliable transportation.
Strong verbal and written skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive attitude.
Ability to move and/or lift up to 25 pounds.
High school degree.

Nice To Haves

Energetic and positive attitude.

Responsibilities

Serve as a role model by making customers the top priority and responding to customer needs.
Achieve excellent secret shopper scores.
Maintain a visually distinctive store and impeccable appearance.
Stay aware of store sales plans and results, and understand individual contributions to business results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the vision and execute store strategy in alignment with corporate and district initiatives.
Understand reports, business-trend analysis, and inventory opportunities.
Prioritize workflow through planning and time management.
Support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operations.
Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
Communicate effectively in writing and verbally.
Communicate loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision and motivate staff members.
Participate in and support pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines.
Communicate store inventory opportunities to the Store Manager.
Support merchandise replenishment on the selling floor as needed.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict.
Empower and involve the team in decision-making while guiding the process.
Be receptive to feedback and encourage dialogue around solutions.
Maintain confidentiality and meet personal commitments.