Supervisor (Overnight) - Nike House of Innovation

Nike • New York, NY

5d • $23 - $30 • Onsite

About The Position

The Overnight Retail Supervisor, referred to as a Specialist, works at the Nike House of Innovation in New York City. The role helps create a distinctive shopping destination through personalized customer service, product knowledge, customization, and the use of new technology. The supervisor leads by example, supports teammates, and delivers service in line with Nike’s Service Principles while helping bring the consumer journey to life.

This is a full-time position working 34–40 hours per week on an overnight schedule from 9 p.m. to 6 a.m., including nights and weekends. The hourly rate ranges from $23.00 to $29.90 and may vary based on location, qualifications, skills, and experience.

Requirements

• Must be at least 18 years old in the United States.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Ability to use authentic customer service to help customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about Nike products and services to support customer needs.
• Bring a positive attitude and passion to interactions with teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and cared for, understand their needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual-display-building duties.
• Attend store events and support teammates.

Benefits

• Nike, Converse, and Jordan discounts for employees and family members of up to 50%.
• Accrued paid time off and holiday pay.
• 401(k) plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for eligible employees working 20 or more hours per week, starting on the date of hire.
• Health Savings Accounts and Flexible Savings Accounts for eligible employees working 20 or more hours per week after 12 months of continuous employment.
• Opportunity to purchase Nike stock at a discount through the Employee Stock Purchase Plan.
• No-cost access to Optum Employee Assistance Program support for the employee and their family.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed