Supervisor - Nike House of Innovation

Nike • New York, NY

5d • $23 - $30 • Onsite

About The Position

The Retail Supervisor, referred to at Nike as a Specialist, helps create a distinctive shopping destination at Nike House of Innovation in New York City. The role combines knowledgeable, personalized customer service with support for Nike products, services, technology, and customization. Supervisors lead by example, help bring Nike’s Service Principles to life, and contribute to an engaging experience for customers and teammates.

Requirements

• Must be at least 18 years old in the U.S.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Use customer service authentically so customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Bring a positive attitude and passion to interactions with teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome, show care for their wants and needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Perform cash register, shipping, receiving, stocking, cleaning, and visual display duties.
• Attend store events and show up for teammates.

Benefits

• Nike, Converse, and Jordan discounts for employees and their families, up to 50% off.
• Accrued paid time off and holiday pay.
• Eligible employees working at least 20 hours per week can access a 401(k) plan, CERA, an Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on their hire date.
• Health Savings Accounts and Flexible Savings Accounts are available to eligible employees working at least 20 hours per week after 12 months of continuous employment.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
• Optum Employee Assistance Program support at no cost for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time retail employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed