Supervisor (Overnight) - Nike House of Innovation

NIKE • New York, NY

4d • Onsite

About The Position

The Overnight Retail Supervisor at Nike House of Innovation in New York City helps create an engaging shopping destination through personalized customer experiences, innovative technology, and product customization. The role supports customers and teammates, helps bring Nike’s service principles to life, and contributes to store operations including product movement, merchandising, and customer service. The position is full-time, 34–40 hours per week, with overnight hours from 9 p.m. to 6 a.m., including nights and weekends.

Requirements

• Must be at least 18 years old in the United States.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Ability to use customer service authentically so customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Show enthusiasm and knowledge about NIKE products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Welcome customers, understand their wants and needs, and aim to exceed their expectations throughout their shopping journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual-display-building duties.
• Attend store events and support teammates.

Benefits

• Nike, Converse, and Jordan discounts for employees and family members of up to 50%.
• Accrued paid time off and holiday pay.
• 401(k) plan for eligible employees.
• CERA for eligible employees.
• Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for eligible employees, starting on the day of hire.
• Health Savings Accounts and Flexible Savings Accounts for eligible employees after 12 months of continuous employment.
• Employee Stock Purchase Plan allowing employees to buy Nike stock at a discount.
• Optum Employee Assistance Program support at no cost for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time retail employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed