Supervisor - Nike House of Innovation

NIKE • New York, NY

4d • Onsite

About The Position

The Retail Supervisor at Nike House of Innovation in New York City helps create an engaging shopping destination through personalized customer service, product and technology knowledge, and collaboration with teammates. The role supports customers throughout their shopping journey and helps deliver Nike’s service principles. It also involves retail operations, including register operation, shipping and receiving, stocking, cleaning, and building visual displays. The position is full-time, 34–40 hours per week, and includes nights and weekends; flexibility to work holidays is also required. The hourly rate ranges from $23.00 to $29.90, varying based on location, qualifications, skills, and experience.

Requirements

• Must be at least 18 years old in the U.S.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Ability to provide authentic customer service so customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Demonstrate enthusiasm and knowledge about Nike products and services to support customer needs.
• Bring a positive attitude and passion to interactions with teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome, understand their wants and needs, and exceed their expectations throughout their shopping journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping and receiving duties.
• Stock products, clean, and build visual displays.
• Attend store events and support teammates.

Benefits

• Nike, Converse, and Jordan discounts for employees and family of up to 50%.
• Accrued paid time off and holiday pay.
• 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for eligible employees starting on the hire date.
• Health Savings Accounts and Flexible Savings Accounts for eligible employees after 12 months of continuous employment.
• Employee Stock Purchase Plan allowing employees to buy Nike stock at a discount.
• Optum Employee Assistance Program support at no cost for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time retail employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed