Supervisor

Skims•Charlotte, NC

8d•Onsite

About The Position

SKIMS is seeking a solutions-oriented Supervisor to lead daily results and activities on the sales floor. The Supervisor models excellent customer experiences, supports daily store operations, coaches Team Members, and helps foster a high-performing, inclusive, and cohesive environment. The role calls for strong leadership, passion for the brand, and the ability to create a positive shopping environment. The position requires full-time open availability, including evenings, weekends, holidays, and overtime as needed. The Supervisor must be physically active throughout the store and accessible to customers for the full scheduled shift, with regular lifting, carrying, and moving of items up to 40 pounds. The posting notes that the role does not want to be an influencer.

Requirements

Previous experience in a supervisory or management role in retail, preferably in fashion or a related industry.
Passion for the SKIMS brand and its mission to serve the team and customers through innovation and inclusivity.
Ability to lead by example and motivate a team in a fast-paced environment.
Excellent communication and interpersonal skills.
Focus on team collaboration and customer connection.
Ability to use sales data and feedback to improve team performance and business results.
Strong attention to detail and ability to uphold visual and operational standards.
Ability to communicate expectations, give feedback, and respond to challenges with confidence.
Ability to embody SKIMS values and service approach in every interaction.
Ability to stand, remain physically active, move throughout all store areas, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, and stretch for products, and regularly lift, carry, and move items up to 40 pounds.
Open availability, including evenings, weekends, holidays, and overtime as needed.

Responsibilities

Deliver warm, intentional, and personalized customer service and model customer-focused behaviors for the team.
When assigned as Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
Ensure daily operational tasks are completed, including opening and closing procedures, accurate cash management, and store cleanliness.
Coach Team Members on selling behaviors, product knowledge, and styling support that connects product features to customer needs.
Provide feedback and support individual growth and learning agility within the team.
Help facilitate training and onboarding for new Team Members.
Reinforce store standards, brand values, and policies.
Maintain product knowledge and support product launches, restocks, and floor updates.
Support store KPI goals by tracking sales performance, setting team goals, and celebrating wins.
Partner with leaders to monitor inventory levels, visual standards, and product availability.
Communicate openly and respectfully to help build a positive, inclusive team culture.
Proactively resolve customer issues with empathy, speed, and ownership.
Partner with Store and Assistant Leaders to execute daily action plans, zone assignments, and shift recaps.