Supervisor / Keyholder

Connecticut Fine Wine & Spirits•Sarasota, FL

About The Position

As a Supervisor, you support the management team in growing the company brand. You support store operations and help build a sales and service culture that delivers best-in-class service and brings a distinctive world of adult beverages and more to customers. Internally, the role is referred to as Supervisor and reports to the store management team. The position serves in a team member capacity to support the service team, merchandising, and front-end operations; drive sales; and deliver key performance metrics. It also involves leading by example to provide outstanding customer service, fostering a welcoming and knowledgeable store atmosphere, resolving customer issues, supervising and developing team members, and maintaining a safe, compliant, clean, and well-maintained store. The role requires a flexible schedule as business requires, including evenings and weekends, and involves physical activity such as standing for extended periods, handling cases and pallets, and lifting.

Requirements

High school diploma or equivalent preferred.
1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
Strong interpersonal skills and a team-player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Must be 21 years of age or older.
Ability to walk, bend down repeatedly, and be on feet for 8–10 hours a day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.
May be exposed to various outdoor weather conditions throughout the workday.

Responsibilities

Support store operations, merchandising, front-end operations, and the service team.
Drive sales and deliver key performance metrics (KPMs).
Provide outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training and ongoing development in product knowledge and sales skills.
Ensure adherence to applicable laws and regulations related to alcohol sales and maintain a safe, compliant store environment.
Maintain store safety and cleanliness standards.
Perform other duties as assigned.