Keyholder Supervisor - Moraine
About The Position
The Keyholder Supervisor supervises retail store operations, including loading and unloading trailers, textile processing, wares processing, quality control, merchandise rotation, sales, and general operations. The role assists the store manager with sales and expense-to-revenue performance, customer service, cash handling, banking, merchandising, employee training, and day-to-day store oversight. In the absence of the Store Manager or Assistant Manager, the Keyholder Supervisor directly supervises employees and volunteers, performs manager-on-duty duties, and opens or closes the store. The position requires flexibility to meet store needs, personal transportation with adequate liability insurance, and the ability to meet the physical demands of the work. The employee must comply with agency policies, procedures, and safety standards, including applicable CARF, Department of Labor, and other regulatory standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or general education degree (GED).
- Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
- Ability to supervise and train employees in cashiering, banking, stock, and display.
- Ability to perform store opening and closing duties as needed.
- Ability and willingness to work as a team member and independently.
- Organizational skills.
- Ability to pass a criminal background check and random drug screens.
- Ability to regularly lift and/or move up to 50 pounds.
- Ability to provide personal transportation and adequate liability insurance.
- Ability to meet the physical demands described for the job, with reasonable accommodations where applicable.
Responsibilities
- Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
- Assist the Store Manager with managing budgeted sales and expense-to-revenue performance.
- Operate the cash register accurately and efficiently, handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
- Perform banking procedures, including reconciliation of Daily Business Statements and deposit slips.
- Train and supervise store employees in retail procedures.
- Display and model excellent customer service.
- Ensure the store is maintained in accordance with company housekeeping, safety, and security policies.
- Perform stocking, display, and inventory duties.
- Order merchandise as assigned, including processing requests to transportation.
- Work a flexible schedule to meet store needs.
- Follow the Goodwill dress code and set a professional example for employees.
- Encourage suggestions, decision-making, empowerment, and continuous improvement to positively impact the store and grow the business.
- Assist the Store Manager with equal opportunity employment efforts and results, and take action to prevent employee harassment.
- Provide personal transportation and adequate liability insurance.
- Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas to maintain compliance with CARF, Department of Labor, and other regulatory standards.
- Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
- Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
- Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
