Keyholder Supervisor - Brookville

Goodwill Easterseals Miami Valley•Brookville, OH

About The Position

The Keyholder Supervisor assists with supervising store operations, including trailer loading and unloading, textile and ware processing, quality control, rotation, sales, and other operations. The role supports the store manager with sales and expense management, cash handling and banking, employee training, customer service, merchandising, inventory, and maintaining a safe and orderly store. The supervisor must work a flexible schedule to meet store needs and provide their own transportation and adequate liability insurance. In the absence of the Store Manager or Assistant Manager, the Keyholder Supervisor directly supervises employees and volunteers, opens and closes the store, and performs daily manager-on-duty tasks. Supervisory duties include training employees, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The role must comply with agency policies, procedures, safety standards, and applicable regulatory requirements, and help maintain workplace safety and prevent harassment.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to open and close the store as needed.
Ability and willingness to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Ability to provide personal transportation and adequate liability insurance.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue performance.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Support the agency's empowerment and continuous improvement culture, and encourage suggestions and decisions that positively affect the store and business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, safety standards, and applicable CARF, Department of Labor, and other regulatory standards; ensure safety training in supervised areas.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.