Keyholder Supervisor - Oakwood

Goodwill Easterseals Miami Valley • Oakwood, OH

2d • Onsite

About The Position

The Keyholder Supervisor helps supervise store operations, including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and other operations. The role assists the Store Manager with sales and expense goals, cash handling and banking, employee training and supervision, customer service, merchandising, inventory, ordering, housekeeping, safety, and security. The supervisor may direct employees and volunteers and handle manager-on-duty responsibilities when the Store Manager or Assistant Manager is absent, including opening and closing the store. The position requires a flexible schedule, personal transportation with adequate liability insurance, and the ability to meet the stated physical demands. The employee must follow agency policies and safety standards and help maintain regulatory compliance.

Requirements

• High school diploma or general education degree (GED).
• Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
• Ability to supervise and train employees in cashiering, banking, stock, and display.
• Ability to perform store opening and closing duties as needed.
• Ability to work as a team member and independently.
• Organizational skills.
• Must be able to pass a criminal background check and random drug screens.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Must provide personal transportation and adequate liability insurance.

Responsibilities

• Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
• Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
• Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
• Train and supervise store employees in retail procedures.
• Model and provide excellent customer service.
• Maintain the store according to company housekeeping, safety, and security policies.
• Perform stocking, display, and inventory duties.
• Place merchandise orders as assigned, including processing requests to transportation.
• Follow the Goodwill dress code and set a professional example for employees.
• Promote empowerment and continuous improvement, and encourage suggestions and decisions that positively affect the store and business growth.
• Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
• Provide personal transportation and adequate liability insurance.
• Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas while maintaining applicable CARF, Department of Labor, and other regulatory standards.
• Perform other duties as assigned.
• Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager, following organizational policies and applicable laws.
• Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED