Keyholder Supervisor - Oakwood

Goodwill Easterseals Miami Valley•Oakwood, OH

1d•Onsite

About The Position

The Keyholder Supervisor oversees store operations, including loading and unloading trailers, processing textiles and wares, quality control, merchandise rotation, sales, and general operations. The role assists the Store Manager with sales and expense management, supervises and trains employees, and supports customer service, cash handling, banking, inventory, stocking, display, and merchandise ordering. The supervisor may direct employees and volunteers and handle opening, closing, and manager-on-duty responsibilities when the Store Manager or Assistant Manager is absent. The position requires a flexible schedule to meet store needs, personal transportation, and adequate liability insurance. The employee must comply with agency policies, procedures, safety standards, and applicable regulatory standards, and help maintain a safe, secure, and orderly store. Goodwill Easterseals Miami Valley describes its mission as empowering people with disadvantages and disabilities to improve their quality of life and encourages employee empowerment and continuous improvement.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to provide personal transportation and adequate liability insurance.
Ability to regularly lift and/or move up to 50 pounds.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards appropriately.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decision-making that support continuous improvement and store growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and support safety training and compliance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.