Keyholder Supervisor - Springfield Derr

Goodwill Easterseals Miami Valley•Springfield, OH

About The Position

The Keyholder Supervisor supports the store manager and oversees store operations, including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and general operations. The role involves retail transactions, banking, employee training and supervision, customer service, merchandising, inventory, and maintaining a safe and orderly store. The supervisor may direct employees and volunteers and perform manager-on-duty responsibilities when the Store Manager or Assistant Manager is absent. The position requires a high school diploma or GED and knowledge or experience with cash register procedures, stock control, banking procedures, merchandising, and displays. The employee must be able to pass a criminal background check and random drug screens, provide their own transportation and adequate liability insurance, work a flexible schedule, and regularly lift or move items up to 50 pounds. The work environment may include occasional outdoor weather exposure and risk of electrical shock; noise is usually moderate.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Provide own transportation and adequate liability insurance.
Ability to regularly lift and/or move up to 50 pounds.
Ability to work a flexible schedule to meet store needs.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue performance.
Operate the cash register accurately, handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures, cashiering, banking, stock, and display.
Provide and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Follow the Goodwill dress code and set a professional example for employees.
Contribute suggestions and make decisions that support continuous improvement and store growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Comply with Agency policies, procedures, safety standards, and applicable CARF, Department of Labor, and other regulatory standards; ensure safety training in supervised areas.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.