Keyholder Supervisor - Springfield Derr

Goodwill Easterseals Miami Valley•Springfield, OH

About The Position

The Keyholder Supervisor supervises store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and other store operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals, and may directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent. The position includes opening and closing the store and performing daily manager-on-duty tasks when needed. The supervisor trains and directs employees, models excellent customer service, and helps maintain the store in accordance with company housekeeping, safety, security, and dress-code policies. The role supports Goodwill Easterseals Miami Valley’s empowerment and continuous-improvement culture, contributes to equal opportunity employment efforts, and helps prevent employee harassment. The employee must comply with agency policies, procedures, safety standards, and applicable regulatory requirements. A flexible schedule is required to meet store needs.

Requirements

High school diploma or GED.
Knowledge and experience in cash-register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to provide personal transportation and adequate liability insurance.
Ability to regularly lift and/or move up to 50 pounds.
Ability to perform the essential job functions, with reasonable accommodations where applicable.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately, including handling cash and checks, making change, issuing receipts, and processing returns, voids, discounts, and credit-card transactions.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage suggestions and decisions that positively affect the store and support business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, safety standards, and safety-training requirements, maintaining compliance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.