Keyholder Supervisor - Wapakoneta

Goodwill Easterseals Miami Valley•Wapakoneta, OH

3d•Onsite

About The Position

The Keyholder Supervisor helps supervise retail store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and other operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals and performs cash register, banking, merchandising, stocking, inventory, and ordering duties. The supervisor models excellent customer service and maintains store housekeeping, safety, security, and professional standards. In the absence of the Store Manager or Assistant Manager, the Keyholder Supervisor directly supervises employees and volunteers, opens and closes the store, and handles daily manager-on-duty responsibilities. The role trains and directs employees, assigns work, evaluates performance, addresses complaints, and resolves problems. A flexible schedule is required to meet store needs. The employee must provide personal transportation and adequate liability insurance, pass criminal background checks and random drug screens, and be able to meet the position’s physical demands, with reasonable accommodations where applicable.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Ability to meet the stated physical demands of the role, with reasonable accommodation where applicable.
Must provide own transportation and adequate liability insurance.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit card transactions.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Provide and model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Promote an empowerment and continuous-improvement culture by offering suggestions and making decisions that positively affect the store and business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, safety standards, and applicable regulatory standards, and ensure safety training in supervised areas.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.