Keyholder Supervisor - Wilmington

Goodwill Easterseals Miami Valley • Wilmington, OH

2d

About The Position

The Keyholder Supervisor oversees store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and general operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals, trains and supervises employees, provides customer service, and helps maintain store safety, security, and housekeeping standards. The supervisor may direct employees and volunteers and perform manager-on-duty responsibilities when the Store Manager or Assistant Manager is absent, including opening and closing the store.

The position requires a flexible schedule to meet store needs, personal transportation, adequate liability insurance, and the ability to meet stated physical demands. The employee must comply with agency policies, procedures, safety standards, and applicable regulatory requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Knowledge and experience in cash-register procedures, stock control, banking procedures, merchandising, and display.
• Ability to supervise and train employees in cashiering, banking, stock, and display.
• Ability to perform store opening and closing duties as needed.
• Ability to work as a team member and independently.
• Organizational skills.
• Ability to pass a criminal background check and random drug screens.
• Ability to regularly lift and/or move up to 50 pounds.
• Personal transportation and adequate liability insurance.

Responsibilities

• Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
• Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit-card transactions.
• Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
• Train and supervise store employees in retail procedures.
• Provide and model excellent customer service.
• Maintain the store in accordance with company housekeeping, safety, and security policies.
• Perform stocking, display, and inventory duties.
• Perform merchandise ordering as assigned, including processing requests to transportation.
• Work a flexible schedule to meet store needs.
• Follow the Goodwill dress code and set a professional example for employees.
• Support an empowerment and continuous-improvement culture by offering suggestions and making decisions that positively affect the store and business growth.
• Assist the Store Manager with equal employment opportunity efforts and take action to prevent employee harassment.
• Provide personal transportation and adequate liability insurance.
• Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas and compliance with CARF, Department of Labor, and other regulatory standards.
• Perform other duties as assigned.
• Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
• Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED