Keyholder Supervisor - Wilmington

Goodwill Easterseals Miami Valley•Wilmington, OH

About The Position

The Keyholder Supervisor supervises store operations, including trailer loading and unloading, textile processing, wares processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with budgeted sales and expense-to-revenue goals, cash handling and banking, employee training and supervision, customer service, housekeeping, safety, security, stocking, displays, inventory, and merchandise ordering. The supervisor must follow Goodwill’s dress code, model professional conduct, support continuous improvement, and help promote equal opportunity and prevent employee harassment. The position also requires providing personal transportation and adequate liability insurance, maintaining the ability to lift or move up to 50 pounds, and complying with agency policies, safety standards, and applicable regulatory requirements. In the absence of the Store Manager or Assistant Manager, the Keyholder Supervisor directly supervises employees and volunteers, opens and closes the store, and performs daily manager-on-duty tasks. Supervisory duties include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Other duties may be assigned.

Requirements

Minimum high school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Ability to provide personal transportation and adequate liability insurance.

Responsibilities

Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
Assist the Store Manager with budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and efficiently, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Support the agency’s empowerment and continuous improvement culture and encourage suggestions and decisions that positively affect the store and business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, safety standards, and applicable CARF, Department of Labor, and other regulatory standards; ensure safety training in supervised areas.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.